Manager, Case Management

**Company Description**
About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- **Looking to take your employee relations or legal expertise in a new direction? Join our collaborative and high-performing team where your investigative skills and strategic thinking will make a real impact.**
- **Tackle a diverse range of complex and engaging ER matters across the entire Qantas Group - including Airlines, Freight, Engineering, Cabin Crew, Ground Services, and Qantas Loyalty.**
- **12-month fixed-term contract based in Melbourne or Sydney**

As one of Australia’s largest employers, our People and Culture function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.

We’re seeking a skilled and experienced **Manager, Case Management Support** to join our team in Sydney. Reporting to the National Manager, Case Management Support, this role is ideal for an Employee Relations specialist or Employment Lawyer with a strong background in case management.

In this pivotal role, you’ll provide expert advice, coaching, and support to leaders on a range of people management matters including misconduct investigations, performance management, grievances, disciplinary processes, fitness for work, and whistleblower matters.

You’ll thrive in a fast-paced environment, bring a structured and analytical approach, and be a confident influencer who builds trusted relationships across key stakeholders including legal, safety, and medical teams. Occasional interstate travel is required.

If you’re passionate about driving fair and effective outcomes in the workplace, we’d love to hear from you.

**What you’ll bring to the role**:

- Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
- Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
- Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.
- Strong case management experience and the ability to provide advice in a consistent and timely manner.
- Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
- Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
- Demonstrated skills using reporting to analyse trends and insights.
- Sound judgement and ability to maintain appropriate confidentiality and discretion.
- Experience in coaching, mentoring and leading others.
- Ability to effectively and efficiently manage multiple projects and tasks.

**Why Qantas?**

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll