Tour Guide and Chamber Support

$82,193 pa - $90,001 per annum, plus employers contribution to superannuation and annual leave loading.
- Parliament of New South Wales, Sydney CBD.
- An exciting opportunity to deliver public and school tours of NSW Parliament House.
- The role includes delivering engaging presentations to tour groups and conducting role plays.
- On sitting days, you will interact with Members of Parliament within the Chamber; and on other occasions you will welcome people to the precinct and assist with room set-up and bookings.

**About us**
The Department of the Legislative Assembly provides impartial advice, support and information to the House and its committees, and to Members. We also provide community access to the Legislative Assembly and its proceedings so the people of NSW can participate in Parliament.

Our vision is to be leaders in the delivery of parliamentary democracy and community engagement, guided by our three organisational values of integrity, excellence, and respect.

The Legislative Assembly has a positive, supportive work culture and is proud of its history as part of the first Parliament of Australia. You will be working in an organisation which is committed to providing excellent advice and support to all Members of the Legislative to enable them to fulfil their roles as elected representatives of the people of New South Wales. The 2024 People Matter Survey found that 91% of employees would recommend the Legislative Assembly as a great place to work.

**The House and Procedure Unit**
The House and Procedure business unit has three core functions including supporting the day-to-day operations of the sittings of the Legislative Assembly, providing advice on parliamentary law, procedure and practice to Members of the Legislative Assembly and other stakeholders, and providing support to Members of the Legislative Assembly, their staff, and visitors to Parliament House.

**About the position**
Parliamentary Officers, House and Procedure are the 'face' of the Legislative Assembly. They conduct public and school tours of the Parliament, assist the public visiting the Parliament and on sitting days assist Members of Parliament in the Chamber.

Duties include delivering presentations to tour groups and conducting role plays for primary and secondary school groups, providing support services in the Chamber and in the Table Office on sitting days, providing professional and engaging reception services, and assisting in the administration of the Legislative Assembly.
- Position Description
- Parliament of NSW website
- NSW Parliament pre-employment requirements

**How to apply**
- Your **up-to-date resume**[maximum five pages] which clearly details your skills and experience as relevant to this position, and
- Your **response** [maximum two pages] to the** targeted questions** below.

Your resume and response to the following targeted questions will be the initial assessment method used to determine your suitability for this position compared to other applicants. **Applications that do not include a response to the targeted questions cannot be comparatively assessed and are unlikely to progress to the next stage of assessment.**

**Targeted questions**

1. This position involves regular interaction with the public and school groups, often delivering specialised content and information. Please provide examples of your experience communicating and presenting to a variety of audiences, and how do you engage an audience?
2. Describe a situation where you were required to address conflicting requests from two different stakeholders. Please include what issues you considered, what was the outcome, and any lessons you learned?

Electronic attachments must be MS Word compatible or in pdf format.

**Working for the Legislative Assembly**

**Technical assistance**: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).

**Job Reference: 0000AV3G**

**CLOSING DATE: Thursday, 13 February 2025 [11.59pm]