Head of Operations

1 week ago

Melbourne, Australia Cultivate Full time

Our client is one of APAC's fastest-growing scale-ups in the e-commerce domain, operating across 7 countries.

We are looking for a hands-on Head of Operations who can lead our client's APAC operations including logistics, seller experience and customer interactions. You will be reporting directly to the company's COO and work together with their highly motivated team.

**Your responsibilities will include**:

- Oversee, lead and expand our client’s APAC Operations (Australia, New Zealand, Singapore markets and work closely with their Malaysia-based Customer Service team).
- Lead and grow the existing logistics team (currently 2 team members) to the next level and play a key role in shaping the customer service team and processes.
- Implement state-of-the-art logistics / delivery / returns management processes in alignment with global strategy.
- Own all logistics related issues and directly resolve these between customers, vendors and last mile providers.
- Ensure delivery in full and on time through strict process adherence and management of vendors.
- Onboard and manage vendors on Ops / Quality / Processes related topics in conjunction with the Vendor/BD management team.
- Contribute to the platform product development through creation of new feature specifications, testing and validating new platform features.

**What you will bring to the table**:

- Minimum 3 years of experience in e-commerce, marketplace operations roles or equivalent in the APAC market.
- Based in Melbourne or willing to relocate.
- Bachelor's degree in business or equivalent education.
- A solid team-player who can grow & motivate a team.
- Experience with Zendesk or similar ticketing systems.
- A strong focus on Customer Satisfaction.

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