Product Owner

**About Us**

**About the Role**

The Product Owner is a pivotal member of the Wilbur team, responsible for defining, prioritising, and delivering features that ensure the Wilbur Software-as-a-Service platform aligns with business objectives and meets customer needs. This role involves collaborating closely with stakeholders across product management, software engineering, client organisations, and internal business units to maintain a clear product vision and roadmap. You will act as the voice of the customer and ensure continuous delivery of value.

You will work as part of our Australian-based Scrum team, along with key stakeholders, to define requirements, develop user stories, and manage product backlogs. Your responsibilities will include conducting market research, facilitating workshops, and balancing the needs of users, the business, and technical feasibility. You’ll ensure the product meets both client and market demands while adhering to Wilbur’s strategic goals.

For Sydney-based staff, we offer a hybrid work model with three days in the office and two days working from home. For those based outside of Sydney, this role is fully remote.

**Key Responsibilities**
- Requirements Gathering: Collaborate with stakeholders, including customers, product managers, and technical teams, to understand business needs, translating them into clear, actionable functional specifications.
- Business Process Analysis: Map and analyse business processes to identify opportunities for improvement, optimisation, and automation, ensuring alignment with organisational objectives.
- Facilitation: Lead workshops and meetings with stakeholders to gather requirements, prioritise features, and align on project goals and deliverables.
- Documentation: Develop comprehensive documentation such as Business Requirements Documents (BRDs), Functional Specifications, User Stories, Use Cases, and Process Flow Diagrams to guide development efforts.
- Collaboration: Partner with product and development teams to ensure requirements are well understood and implemented effectively, providing ongoing clarification as needed.
- SDLC Support: Actively participate in sprint planning, backlog grooming, and design reviews to ensure alignment between development activities and business priorities.
- Gap Analysis: Assess current and desired states of processes or systems, identifying gaps and recommending actionable solutions.
- Testing & Validation: Oversee validation efforts, including participation in user acceptance testing (UAT), to ensure solutions meet business requirements and deliver value.
- Project Tracking: Monitor milestones, deliverables, and risks, providing regular updates to stakeholders to maintain alignment and transparency.
- Change Management: Prepare communication plans, training materials, and other resources to facilitate smooth adoption of new processes, systems, or tools.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to foster collaboration and ensure project success.
- Data Analysis & Reporting: Analyse data and generate insights to support decision-making, including creating reports, dashboards, and visualisations to communicate findings effectively.
- Prioritisation: Assist in prioritising features and enhancements by assessing business impact, customer feedback, and technical feasibility.
- Risk Management: Identify, assess, and mitigate risks related to business analysis activities, including potential impacts on project timelines, budgets, or stakeholder expectations.
- Post-Implementation Support: Provide ongoing support after solution deployment, ensuring effective integration into operations and addressing any issues or further enhancements.

**Requirements**:

- Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field; or equivalent industry experience.
- Experience: Demonstrated experience as a Business Analyst within SaaS, technology, or software development environments.
- Requirements Gathering: Strong expertise in eliciting, documenting, and analysing business needs, with a proven ability to translate these into actionable specifications.
- Process Optimisation: Proficiency in process mapping and improvement, with a focus on enhancing business efficiency and effectiveness.
- Agile Expertise: Solid knowledge of Agile methodologies, including creating user stories, managing backlogs, and participating in Scrum ceremonies.
- SDLC Knowledge: Comprehensive understanding of the Software Development Lifecycle (SDLC) and the role of business analysis at each stage.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to engage, influence, and align stakeholders at all levels.
- Analytical Abilities: Strong analytical skills to interpret data and generate actionable insights that support strategic decisions.
- Tool Proficiency: Experience using tools like