Operations Manager

1 week ago

Brisbane, Australia Scape Full time

**WHO WE ARE?**

Scape’s vision is to be the Earth’s best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and are growing) and we don't simply provide a bed and roof; we also provide a unique, amazing experience and a safe environment to help students make the most of their studies.

**THE ROLE**

We have an exciting opportunity for a naturally driven leader to join the team at Scape as an Operations Manager.

Operations Managers are responsible for the day-to-day operations of an asset or assets to ensure exceptional customer experience and the achievement of business priorities. Operations Managers play a critical leadership role ensuring that team members understand their expectations of them and have the skills and knowledge required to meet those expectations.
- Plan and manage resource levels to deliver high-quality customer service and operations.
- Oversee and deliver on-site training for new customer service team members
- Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
- In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
- In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
- Management of customer arrears that meet the identified company target.
- Control of operational costs that deliver an under or on-budget performance.
- Meet or exceed budgeted short-term and long-term revenue targets.
- Support property specific Sales and Marketing campaigns

**THE IDEAL CANDIDATE**

We are seeking a highly motivated operator who enjoys leading a team through an engaging and inclusive approach.

In addition, you will have the following skills and experience:

- Minimum 5-years’ experience in a customer service/operations role.
- Prior experience managing strong effective teams
- Ability to monitor and control financials and budgets

**PERKS & BENEFITS**

At Scape, we are all about creating and sharing the good vibes. Below are just some of the scape-tastic perks of joining our team:

- A day off to celebrate your birthday, however you want
- A recharge day (known affectionately as a Bueller Day)
- ‘Escapes’ - stay at any of our buildings in any state for up to 5 nights free of charge
- Referral bonuses
- EAP, Sonder & Duress support

**THE FINE PRINT**

At Scape we honour and welcome our rich heritage and contributions of First Nations and Indigenous peoples. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.

This is a great time to be joining a growing business, that is willing and able to make a difference for our student residents, stakeholders and the community as a whole.

**No agencies please.**

Video

  • Corporate Tax Manager

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $80,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.  Corporate Tax Manager - Private clients  The opportunity As a manager in our Private tax team, you will have the...

  • Manager - Corporate Tax

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $90,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.  Manager - Corporate TaxThe opportunityThe quality of our Corporate Tax Team and the work we do has attracted increased...

  • Manager - Private Corporate Tax

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $80,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.  Manager - Private Corporate Tax  The opportunity As a manager in our Private tax team, you will have the opportunity to...

  • Senior Manager

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $120,000 - $180,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.The opportunityAs our Senior Manager you'll be supporting our clients in managing compliance obligations, designing transfer...

  • Manager - Financial Services Tax

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $100,000 - $150,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Manager – Financial Services Tax The opportunity With rapid growth over the past five years, EY Financial Services is an...

  • Manager - Transfer Pricing Financial Services

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $100,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.The opportunityAs our Manager you'll be supporting our clients in managing compliance obligations, designing transfer pricing...

  • Senior Consultant

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $80,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Senior Consultant, Supply Chain and Operations – BrisbaneThe opportunityAs a Senior Consultant, you will work alongside a...

  • Key Account Manager

    2 days ago

    Brisbane, Queensland, Australia IXOM Operations Pty Ltd Full time

    IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, ensuring safe and reliable access and helping industries, businesses, and local communities thrive.Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and...

  • Senior Consultant

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $90,000 - $105,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Senior Consultant - Internal Audit - Process and ControlsThe opportunityAs our Senior Consultant in the Process & Controls...

  • Senior Consultant

    1 week ago

    Brisbane, Queensland, Australia Legal operations Full time $80,000 - $120,000 per year

    At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Senior Consultant - Risk Transformation - Risk ConsultingThe opportunityWe support organisations to enhance performance and...