Marketing Operations Manager

**Req ID**: 86973
**Department**: AR Marketing Planning and Operations
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Marketing Operations Manager in our Australia Marketing team, you’ll play a key role in helping to optimise the operational efficiency and strategic effectiveness of the team. This pivotal role is designed to enhance marketing processes, oversee recruitment and hiring initiatives—including the development of comprehensive position descriptions—and manage sophisticated workflow systems. You will also be responsible for the seamless onboarding of new staff, meticulous operational management, and stringent risk and compliance oversight.
You will work in close collaboration with the Marketing Operations Lead and the General Manager of Marketing, Australia. This role demands a high degree of organisation, proactivity, and exceptional communication skills to effectively address the dynamic needs of the marketing team.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: 6-month Fixed Term opportunity
**Work Schedule**: Full Time
What will your day look like?
As a Marketing Operations Manager, you will be responsible for:
Providing strategic oversight and comprehensive management of the recruitment process from initiation to successful completion.
Spearhead recruitment efforts, including crafting detailed position descriptions and managing the hiring pipeline that sees the position description approved and roles are advertised on time.
Directing internal communications with Senior Executives and the entire Marketing team.
Managing and facilitating new starters for onboarding ensuring all relevant technology and systems are set up accurately.
Centre of Excellence dedicated to enhancing operational methodologies and driving continuous process improvements.
Ensuring well managed and compliance protocols are completed within the function.
Resolving matters that relate to the hiring process while fostering a positive work environment.
Streamlining and refining marketing processes to ensure maximum efficiency and effectiveness.
Managing daily operations, ensuring they are consistently aligned with the strategic objectives of the team.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Extensive experience in a Marketing Operations role (or similar)
Demonstrated experience working in a large matrix style organisation
Proficient in all Windows Microsoft programs, especially Excel and PowerPoint, Adobe Suite and Jira
Experience working in Marketing department
Excellent communication skills with an ability to build relationships
Strong interpersonal skills to work effectively with stakeholders at all levels
Effective change management skills to identify, prepare and implement change
High degree of professionalism
Strong Ways of Working experience
Excellent time-management skills with a problem-solving attitude
Proactive team player, works well under pressure
Customer-focused with commitment to exceptional service
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
17/02/2025, 11.59pm, (Melbourne Australia)