Principal Public Trust Officer

6 days ago

Toowoomba, Australia Public Trust Office Full time

About the role
At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support.
As a Principal Public Trust Officer, you'll be an integral part of the CED Program, managing a work unit within QPT's core business. Your role extends beyond traditional financial management, encompassing the oversight of complex or sensitive estates as a financial administrator, trustee, or executor. Reporting to the Assistant Manager, you will lead a team of dedicated customer service professionals, ensuring goals and objectives are met seamlessly.
This is a permanent flexible full-time opportunity based in the QPT Toowoomba regional office.
About you
You possess robust analytical and conceptual skills, coupled with a dedicated customer focus and a collaborative approach to team dynamics. Thriving in a fast-paced environment with competing priorities, you demonstrate exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.
To excel in this role, the following attributes will be your keys to success:

- Leadership experience with proven ability to mentor and coach a team.
- Proactively committed to delivering high-quality customer service.
- Possess a positive, empathetic attitude with a solution-focused approach.
- Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
- Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
- Ability to maintain focus and optimism under pressure, ensuring steady performance.
- Meticulous attention to detail, thriving in the bustling environment of daily tasks.

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing

How to apply
If you are interested in working with us, please provide the following information:

- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Public Trust Officer

    2 weeks ago

    Toowoomba, Australia Public Trust Office Full time

    About the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...

  • Public Trust Officer

    6 days ago

    Toowoomba, Australia Public Trust Office Full time

    We have an excellent opportunity for enthusiastic individuals to join our Customer Experience and Delivery team located in Toowoomba. We are seeking people who have a strong interest and experience in working within a customer focussed environment undertaking a variety of work and the ability to rapidly acquire the skills and knowledge to be successful in...

  • Public Trust Officer

    1 week ago

    Toowoomba, Australia Public Trust Office Full time

    We have an excellent opportunity for enthusiastic individuals to join our Customer Experience and Delivery team located in Toowoomba. We are seeking people who have a strong interest and experience in working within a customer focussed environment undertaking a variety of work and the ability to rapidly acquire the skills and knowledge to be successful in...

  • Public Trust Officer

    2 weeks ago

    Toowoomba, Australia Queensland Government Full time

    About the role Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for...

  • Customer Administrative Officer

    5 days ago

    Toowoomba, Australia Public Trust Office Full time

    About the role The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted financial decision-making advocacy, education, and financial services, empowering Queenslanders to plan and prepare for significant life events. As a Customer Administrative Officer, you will play an integral role in delivering high-quality...

  • Customer Administrative Officer

    2 weeks ago

    Toowoomba, Australia Public Trust Office Full time

    About the role Customer Administrative Officers deliver a high quality administration, telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner. Customer Administrative Officers are often the first point of contact for customers, either by phone or in person, and provide high...

  • Principal Regional Collaboration Officer

    20 hours ago

    Toowoomba, Queensland, Australia Queensland Government Full time

    Based in Toowoomba, this temporary part-time AO7 Principal Regional Collaboration Officer role is your chance to make a real impact across regional Queensland.You'll work closely with Queensland Government agencies to strengthen collaboration, support regional leadership, and deliver cross-agency initiatives that respond to local priorities.Manufacturing is...

  • Eosd - Deputy Principal Education Officer

    5 days ago

    Toowoomba, Australia Education Full time

    **Your Opportunity**: **As the Deputy Principal Education Officer, you will**: - Deliver consistent, high quality advice and meet objectives in accordance with departmental policies and procedures and relevant legislation to deliver outcomes. - Lead strategies that foster high quality collaboration, communication and information sharing to enable an...

  • Principal Technology Officer

    23 hours ago

    Toowoomba, Australia Queensland Health Full time

    **The role**: In this role you will primarily lead a team level 2 on-site and remote technical support, incident management and request fulfillment in one or more technical domains including: - End User Computing (primary technical domain) - Servers - Networks and Unified Communications For further information regarding the above technical domains, please...

  • Deputy Principal

    2 weeks ago

    Toowoomba, Queensland, Australia Queensland Department Of Education Full time

    Deputy Principal (Special Education) - Rangeville State School - Special Education Program Education (Organisation site)Darling Downs South West Region - Schools and Regional Operations and Performance Division Rangeville State School is currently seeking a dynamic Deputy Principal to join our dedicated team.The ideal candidate will possess exceptional...