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Team Manager
3 weeks ago
Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
We are now seeking an experienced Team Manager to join our Customer Experience in Move Management. This is a new position to support our government & corporate portfolio.
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
**About the role**:
As a Team Manager in the organisation you will be responsible for the service delivery for our Corporate & Government clients across a blended portfolio of domestic, export & import moving services in Australia & New Zealand. This leadership role requires you to oversee a team of Move Management Consultants (approx. 10 headcount) where you will support and monitor the successful completion of assignments within the client policy & contractual obligations whilst fostering a positive and productive working environment.
Additional duties include maintaining positive relationships with the Account Management teams, clients, third party suppliers and agents to achieve successful completion of the service product; drive development opportunities based on service reviews and feedback; conduct training and development of the Move Management Consultants to achieve desired customer experience levels; reporting on department performance and costs; day to day Leadership requirements
Note that this role will require someone who is able to travel when required.
Who are we looking for?
This role is suitable to a dynamic leader who is looking to achieve the best outcome for our clients. You will be adept in communication both as a motivator but as a point of escalation for conflict resolution. This role will require someone with knowledge of imports, exports & domestic of goods and have the ability to instruct staff on how to follow a set process.
**Position requirements include**:
- Previous experience in the freight/logistics industry, corporate relocation is highly advantageous
- Demonstrated understanding of imports, export & domestic freight movement
- Strong people leadership skills with experience managing, motivating and developing a team
- Exceptional customer service focus and experience successfully servicing client needs
- Excellent written and verbal communication skills including dispute & conflict resolution
- Internal and external relationship building and management skills
- Keen eye for operating efficiency opportunities
Next steps
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
