Digital Solution Area Specialist

Security has never been more top of mind for governments and businesses, and Microsoft Security Solution is committed to keeping nations and citizens secure in an increasingly complex cyber landscape. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place. Following a year of incredible success, we are excited to be expanding our team with ambitious, diversified, and driven new talent, eager to make a difference in the fight against cybercrime. We are keen to hear your thoughts on how we can further achieve our purpose. Join our team and discover unique opportunities to grow, develop and learn.

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Security Specialist, you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales strategies by leveraging various programs and offers. Additionally, you will be responsible for selling cloud services and platforms tailored for our managed customers. Furthermore, you will play a significant role in enabling AI and Digital transformation momentum for our customers, partners, and Microsoft.

As a Security Specialist you will build digital transformation security strategies with customers, collaborating across different groups inside the Customer environment to successfully enable them to be more secure. You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end Security opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills and deepening your end-to-end security expertise. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.

To prepare for the role, you will be enrolled in the MCAPS Early-in-Profession (EiP) Program and undergo intensive onboarding and job shadowing in the first six months of the role. We believe those just beginning their journey bring a crucial perspective to advance our mission of empowering customers and partners through AI transformation. The MCAPS Early in Profession (EiP) program prepares the next generation of leaders to be the workforce of the future. A curated onboarding, skilling, community and career development journey promotes professional dexterity, so participants are prepared—and qualified — to quickly deliver customer and partner impact. This journey includes a strong emphasis on developing technical skills and product knowledge, ensuring that participants are equipped with the necessary competencies to meet the demands of their roles. A blend of AI and human-powered experiences in their first three years provide the skills and practice participants need to thrive in their careers and get farther, faster.

**Responsibilities**:
**Sales Excellence**

Manages the end-to-end business of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.

Collaborates with partners and resources and learns about customer business; supports senior team members to explore business and emerging opportunities.

Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and execute plans to maintain and continue to build on it, and to identify and understand the drivers of dissatisfaction, determine the root cause of problems, and establish recovery action plan to improve clients overall experience; shares feedback with account teams.

Completes required training and obtain relevant product and role certifications aligned to the role and workload/industry.

**Sales Execution**

Understands customer business needs through initial conversations; collaborates with internal teams, partner