Full Time + Part Time

**Position Summary**

**Member Service Assistant** - Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

**Front End Assistant** - Packing member orders into boxes, and transferring member orders to a separate cart or flatbed after they have been scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.

**Front End Cashier** - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.

**Job Duties/Essential Functions**

**Member Service Assistant**:

- Conducts hourly building safety and security checks including walking the building and perimeter
- Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
- Fills out reports and shows results to the duty manager
- Attends warehouse safety meetings
- Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
- Verifies membership card, offers cart (removing rubbish if necessary) to all members
- Keeps entrance/exit area clean.
- Clicks a handheld counter to members entering and exiting the warehouse
- Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
- Monitors building access and reports arrival of armoured transport vehicle to duty manager
- Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
- Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
- Greets exiting member
- Checks accuracy and validity of member’s receipts and compares to merchandise
- Arranges speedy assistance for any member correction or concern
- Defaces receipt with hole puncher
- Provides and arranges prompt and courteous member service
- Directs members to product and service locations
- Enlists assistance for loading, shopping, etc.
- Dries off wet carts
- Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
- Drives building perimeter for security checks
- Watches closing managers leave
- Reports suspicious activity to duty manger and calls policy if necessary

**Front End Assistant**:

- Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members
- Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible
- Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
- Packs member orders into boxes and loads them on a separate cart or flatbed
- Checks packaging for tampering and reports it
- Assists members with loading orders into car when appropriate
- Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly
- Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately
- When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once
- Keep front of building clean
- Follows proper Front End and general safety procedures and standards
- Assist in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees and suppliers

**Front End Cashier**:

- Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members
- Records the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad
- Transfers or ensures the transfer of each item as the item’s barcode is scanned while adhering to all safety and security procedures
- Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register
- Requests Supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
- Counts register at sign on
- Ensures the register’s cleanliness
- Orders change, cash increases/loans when needed
- Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
- Receives accurate payment for merchandise; makes change, processes cheques, credit and debit charges according to