Service Delivery Manager

10 hours ago

Brisbane, Australia Hamilton Barnes Associates Full time

$120,000

Brisbane, Queensland

Permanent

Enterprise

Enterprise Networking

Are you an organised and proactive individual looking to help deliver cutting edge technologies?

Our client excels in providing innovative Network & Cloud Solutions. They are seeking a talented Service Delivery Manager to ensure smooth service execution and client satisfaction.

**Responsibilities**:

- Build and maintain strong client relationships, acting as the primary point of contact for service-related matters.
- Supervise and motivate a team of technical professionals, ensuring their productivity and professional growth.
- Oversee the resolution of incidents and problems, ensuring timely and effective solutions.
- Monitor and ensure the achievement of SLAs, working closely with technical teams to meet and exceed client expectations.
- Risk Management: Identify and mitigate potential risks to service delivery, ensuring network security and uptime.
- Budget Management: Responsible for managing the budget related to service delivery operations.

**Desired Experience/Qualifications**:

- Demonstrated Service Delivery Management experience in Network or Cloud-based solutions.
- Proven ability manage a large accounts
- Leadership and team management skills.
- Client-focused with strong communication.
- Strong problem-solving and analytical skills.
- Relevant industry certifications (ITIL, PMP, CISSP) a plus.

**Salary/Package**:

- $120,000
- Superannuation
- Annual bonus
- Expenses paid
- Training & development funded
- Hybrid working

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