Web Support Specialist

**Work options**: Hybrid
- Employee benefits, incentives, discounts, shares & more
- Enjoy job security and work/life balance (no weekends)
- Supportive management and career development opportunities

**YOUR OPPORTUNITY**

We have a rare opportunity for an experienced **Web Support Specialist**to join our team in **Greystanes NSW**.

This role will see you provide high level customer service experiences to both internal and external customers and stakeholders. Giving expert and friendly website support you'll help drive our Blackwoods digital footprint to new heights

We're looking for someone to proactively develop expert knowledge of our website and confidently educate our business and customers, highlighting our websites value through training sessions and a variety of other initiatives.

This is a great chance to join a Wesfarmers business and kick start your long term career with us today.

**Your key responsibilities will include, but are not limited to**:

- Act as first point of contact to triage and troubleshoot customer issues on the website, providing level 1 technical support to deliver effective solutions
- Manage customer web migration projects, conducting training sessions on web migration options, and new web features for customers
- Prepare and maintain up-to-date web user guide and feature guide documents
- Educate internal stakeholders and customers to increase awareness of our website functions, promoting the value these can provide when conducting business
- Collaborate with the Sales Team to tailor online offerings in line with customer requirements
- Provide reporting to stakeholders to support with the Blackwoods digital strategy
- Various other website based maintenance and administrative/ad hoc tasks as required

**To be successful, you will have**:

- Tertiary or TAFE qualification (eCommerce, Business, IT) highly regarded, and/or 2+ years relevant work experience in a fast paced environment
- Confident communication skills, and comfortable with public speaking as the role with require you to lead and present training sessions
- Previous experience with eCommerce and ERP platforms essential
- Knowledge/experience of Microsoft Dynamics, SAP, and other associated administration systems desirable but not essential
- Motivated and proactive approach, with strong multi-tasking, time management, and organisational skills to work quickly and efficiently
- Exceptional customer service skills, with the ability to manage complaints and build customer loyalty

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salary and incentives
- Flexible hybrid work environment (WFH/WFO split)
- Generous Wesfarmers shares every year
- Ability to purchase up to 4 weeks’ additional annual leave
- Excellent refer a friend program - earn up to $2,000 for each referral
- Discount offers from Wesfarmers & over 300 corporate partners (for travel, dining, retail etc)
- Attractive paid parental leave policy for primary and secondary carers
- Free onsite parking and more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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