Back of House Manager

5 days ago

Springfield, Australia Vapiano Full time

**About Vapiano**:Vapiano operates venues across Victoria, NSW, and QLD, and we are continuing to expand with two new venues set to open this year. This growth offers our people a fantastic opportunity to develop their careers within the venues they work, as well as the potential to move into other locations as opportunities arise. Many of our head office roles are currently filled by team members who started with us at the ground level as staff or shift supervisors and worked their way up.

**Role Expectations**:As a leader at Vapiano, your primary focus will be to ensure an outstanding experience for both staff and customers, leading to exceptional business results. This role encompasses all the key responsibilities of a typical management position, and we will go into more detail about specific expectations during the interview process.

**Key Responsibilities**:

- Lead, develop, and motivate a high-performing team to deliver exceptional service and results.
- Identify operational and profitability issues, and take proactive steps to address them.
- Foster a positive and collaborative team culture focused on achieving business goals.
- Ensure smooth day-to-day operations and high standards of service and quality.
- Actively engage with customers to ensure their satisfaction and loyalty.

**What We’re Looking For**:

- Proven leadership experience in the hospitality industry, preferably in a similar role.
- Strong communication, problem-solving, and interpersonal skills.
- A commitment to creating a positive team environment and developing others.
- The ability to identify opportunities for operational improvements and profitability.
- A passion for delivering great customer experiences and making a real impact.

**Job Type**: Part-time

Pay: From $27.00 per hour

**Benefits**:

- Employee discount

Work Authorisation:

- Australia (required)

Work Location: In person

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