Work Capacity Specialist

Work Capacity Specialist

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Sydney or Newcastle**, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will be responsible for working alongside the internal Claims Operations teams to provide expert guidance and support in Work Capacity and Section 38. In addition the role includes the completion of Internal Reviews as well as supporting capability uplift through coaching, training and Quality Reviews.

This will be a **permanent, full time **position based in the **Sydney or Newcastle **office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Engaging with the internal Claims Operation teams by offering expert guidance in Work Capacity and Section 38 through specialised and tailored advice.
- Develop and utilise reporting, procedures and resources to drive outcomes and increase capability
- Complete Internal Reviews of Work Capacity Decisions in line with the legislative requirements
- Complete Quality Reviews to identify areas for development and implement actions to address capability or process improvements
- Coaching and training delivery to support capability uplift across Case Managers, Decisions Reviewers and Leaders
- Creating and maintaining strong relationships with our internal customers through proactive engagement and support

**ABOUT YOU**
- Strong experience in Work Capacity, Claims and Injury Management.
- Strong analytical, evaluation and problem-solving skills to deliver innovative solutions throughout the continuous improvement lifecycle.
- Excellent organisational ability including the use of effective time management and prioritization while having strong stakeholder management skills.
- Experience working in a demanding, high volume and deadline driven environment.
- Great attention to detail and time management skills
- Excellent written and verbal communication skills
- Team player who likes to work collaboratively but can also work independently

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.

Job ID JR1928