Aps Level 6

3 days ago

Canberra, Australia IP Australia Full time

Closing date: 12/05/2025

**About the job**:
**Vacancy information**:
Position title: APS Level 6 - Digital UX Services Designer_EXT

Job Requisition ID: 1302

Location: Canberra on Ngunnawal Country, preferred but other locations considered

Tenure: Ongoing/Non-Ongoing for a period of up to 12 months

**Our Opportunity**:
The role of the UX Services Designer is to design contemporary and government leading digital customer experiences, including continuous improvement opportunities, to ensure the customer is at the centre of everything we do. The UX Services Designer ensures IP Australia provides exemplary digital experiences through feature design, content, and continuous delivery, whilst also aligning to modern best practice accessibility.

This role will work within our highly experienced Digital Experience section who rapidly shape and deliver digital solutions for our customers. The UX Services Designer will provide an active contribution to improving existing digital services as well as supporting the delivery of projects and programs.

The role will actively support efforts to improve Customer Centric capability across IP Australia; actively improve IP Australia’s customer experience by delivering value; and utilise customer data to inform decision making.

**Job specific capabilities**:

- Developing creative and implementable human centred design options to enhance customer experience
- Build and maintain relationships with key internal and external stakeholders to enhance customer outcomes
- Support digital product scrum activities to deliver value rapidly and manage product delivery
- Conduct ideation sessions to progress the UX/UI of IP Australia’s Digital experiences
- Create functional best practice UX-centric prototypes and wireframes
- Support the preparation of a range of written material including business cases, decision papers, reports, and corporate documentation
- Make informed decisions based on customer experience, data analytics and professional judgement
- Support a small dynamic team, maintaining accountability for the achievement of outcomes
- Support the delivery of projects and programs.

**Looking for more information?**:
**Applications Close**:
Applications close at 11:59pm on Monday 12 May 2025

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