Practice Manager

3 days ago

Templestowe, Australia Vets Central Full time

**Our Practice**:
East Doncaster Veterinary Hospital has proudly served the community of Doncaster and Templestowe since 1986. As a leading small animal practice, we are committed to delivering exceptional, gold-standard care for our patients. We pride ourselves on our loyal client base, who are dedicated to their pets’ wellbeing.

Our modern, fully equipped facility enables us to perform a wide range of procedures on-site. This includes a spacious, purpose-built surgery suite, separate dog and cat wards, a dedicated treatment area, new digital radiology and X-ray equipment, endoscopy capabilities, and in-house pathology services for prompt diagnosis and treatment.

**Position Overview**:
***Key Responsibilities**:

- Collaborate closely with the Lead Veterinarian to ensure the smooth and efficient operation of the clinic, optimising both workflow and patient care.
- Mentor and develop veterinary nurses, providing guidance and support to help them advance in their careers.
- Lead and supervise clinic staff, fostering a positive, collaborative, and productive team environment.
- Assist the Lead Vet in overseeing financial management.
- Coordinate workforce management with the Lead Vet
- Maintain key relationships with partners
- Ensure compliance with all relevant regulatory requirements, maintaining a safe and clean clinic environment.
- Address client inquiries and concerns with professionalism, empathy, and effective communication.
- Work closely with veterinarians to enhance patient care and contribute to continuous service improvements.

***Qualifications**:

- ** Essential**: IV Veterinary Nursing qualification.
- Proven experience in veterinary practice management or a similar managerial role within a clinical environment.
- Strong organisational, leadership, and communication skills.
- Ability to multitask and thrive in a fast-paced, high-pressure environment.
- Strong troubleshooting and problem-solving skills, with the ability to effectively address and resolve issues that arise within the clinic.

***What We Offer**:

- Competitive remuneration, depending on experience
- Recognition as a Great Place to Work - Certified.
- Novated vehicle leasing options.
- Alongside paid Parental Leave we offer Paid Purrental Leave - because we love our fur babies.
- Access to our VC Learning Academy - online learning portal.
- Personal Wellness - Access to our Employee Assistance Program (EAP).
- A fulfilling role with diverse daily responsibilities, surrounded by a caring and collaborative team.

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