Response Officer

Deliver exceptional customer response, providing critical services
- Join this close knit team and make a difference
- Melbourne (Bourke St) based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
Join our National Response Centre, located in our premium-grade CBD Bourke St office, as a Response Officer. In this role, you'll be part of a dynamic team responsible for providing critical services across multiple industries, including Water and Energy. You'll thrive in a fast-paced, ever-changing environment, where delivering exceptional response experiences is key. Your day-to-day responsibilities will include managing multiple systems, accurately collecting and recording data, and maintaining composure under pressure.

Our Response Officers are scheduled for shifts anywhere between 6am and midnight, Monday to Sunday, including Public Holidays. While start times usually rotate every two weeks, the NRC may adjust rosters as necessary to align with operational requirements.

**Key responsibilities**:

- Accurately capture call-related information and enter it into relevant systems.
- Process updates and further information regarding event status.
- Manage a range of customer enquiries, including safety and welfare monitoring, emergency, non-emergency, and fault calls.
- Provide an excellent customer response experience.
- Dispatch service orders within regulatory and contractual timeframes.
- Notify the Senior Response Officer immediately of any incidents that could escalate.

**What you will bring**:

- Ability to facilitate a rotating roster of 8-hour shifts between 6am and midnight, Monday to Sunday, including Public Holidays.
- Self-motivated, flexible, proactive problem solver who can also work under instruction.
- Ability to thrive in a fast-paced inbound emergency response centre and remain calm under pressure.
- Maturity and discipline to deliver consistent quality results.
- Dedication, resilience, caring, empathetic, and solution-oriented mindset.
- Strong written and verbal communication skills, with the ability to obtain and relay information correctly.

**So, why join us?**
- Powering your career with unbeatable perks - get discounted electricity, gas, and internet as an Origin employee
- Paid volunteer leave: Engage in opportunities through the Origin Foundation to support your community.
- Thrive in a culture that values your whole self and empowers you to succeed both professionally and personally.
- Continuous learning: Thrive in a culture of personal and professional growth.
- Celebrate diversity: Join a workplace where everyone feels valued and included.

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._