Product Manager

**Product Manager**:
**Date**:26 Nov 2024

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

**Product Manager, AI**

**Optus & AI**
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.

This is no ‘quick win’ - we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.

**Launch cutting-edge tech**

Optus as a business is investing in AI-driven products that transform customer and internal experiences for the long haul. On the product team, you’re at the forefront of this transformation. By building and launching cutting-edge tech, you’ll truly help define where Optus is headed.

**Your day to day will consist of...**
- Lead the AI strategy and product development, ensuring alignment with Optus' broader Service and Sales strategy.
- Drive business and customer value through AI product roadmaps, in line with squad Objectives/Key Results (OKRs).
- Deliver AI digital benefits across service and sales hubs, contributing to Optus' digital transformation.
- Provide thought leadership, shaping seamless, innovative AI-driven experiences for Optus customers.
- Foster collaboration across functions, promoting a digital-first approach throughout the organisation.

**What makes you perfect for the role?**
- 2-3 years experience in product marketing, digital, or customer experience, ideally in telecommunications or information technology.
- Proven ability to drive commercial outcomes through the execution of digital strategies.
- Strong customer focus with a passion for delivering exceptional customer experiences.
- Both strategy and operations experience, ensuring a well-rounded approach to product management.
- Solid interpersonal and leadership skills, including staff development and people management.
- Excellent written, verbal, and comprehension skills

**Optus is a place where we let you do you. We offer a range of benefits including**:

- 3 days in the office, 2 days remote - with flexible hours to suit
- Inclusive paid parental leave with up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
- Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn