Switchboard Operator

**About Northern Beaches Hospital**
Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking

From cardiothoracic surgery and neurosurgery to luxury maternity and excellent emergency care, Northern Beaches Hospital has a wide range of services that can help you build a healthcare career in your chosen field.

We are proud to be home to some of Australia’s leading clinical specialists and a training ground for the clinicians of the future. The Northern Beaches Clinical School is an innovative partnership with the Faculty of Medicine, Health and Human Sciences at Macquarie University. NBH also has partnerships with other tertiary education institutions including well-respected nursing schools.

Northern Beaches Hospital offers staff opportunities to gain unique experience in a growing teaching hospital. Our culture is young, friendly and open to ideas.
- NBH has an opportunity available for a switchboard operator who will be responsible for the general day to day operations of the hospital switchboard and telecommunications services to ensure patients, visitors, internal and external staff are provided with an efficient communications system.
- As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the NBH switchboard and emergency calls.
- We are seeking a proactive individual to join our extraordinary team on a
- **full time basis.**

**You will make an impact by**:

- Answering incoming and outgoing calls
- Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
- Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
- Performing routine clerical duties as required by the Manager
- Operating hospital switchboard; and DECT and/or smart phone systems
- Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

**You will bring to our high-performing team**:

- Previous experience in the operation of contemporary switchboards and high volume call environment
- Demonstrated experience in responding to a range of customer enquiries and determining the appropriate response in a complex work environment
- Exceptional communication and customer service skills
- Experience in managing DECT and Smart Phone systems will be well regarded
- Demonstrated ability to work autonomously and within a team
- Ability to stay calm in high volume environment
- Flexible to work rotating shifts - early/late shifts & weekend work.

**Your colleagues can vouch that you**:

- Are passionate about delivering exceptional customer service
- Respect and work well with others to achieve goals
- Act with integrity and show care for others
- Embrace change and seek ways to improve customer service
- Are motivated by personal growth and accountability

**Employee Benefits**:Our OneHealthscope rewards program gives you access to a range of wellness benefits, as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport
- Wellness benefits including a wide offering of holistic support through our Employee Assistance Program and free services including medical examination of employees and discounted Healthscope services for permanent Healthscope employees and immediate family members.
- OneHealthscope rewards program with national deals and discounts for travel, health insurance and banking offers.
- Variety of leave options and salary packaging, additional superannuation, Novated motor vehicle lease and Airline/Club membership

**Further Information**
- Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.