
Customer Service Specialist
2 weeks ago
Excellent Career Progression and Professional Development Opportunities
- Full time position working Monday - Friday 9am - 5pm
- Join our amazing Team in Mandurah
**About the role**:
We are seeking an enthusiastic and motivated Customer Service Specialist to join our Mandurah team. Working with a national administration team to support business functions. This is a full time position working Monday - Friday.
**_ Your Duties:_**
- Managing Incoming telephone enquiries and passing on messages as required.
- Managing bookings and rescheduling for NDIS services.
- Allocating new referrals to appropriate clinicians based on experience, location and skill set.
- Organising interpreter / AUSLAN services as required.
- Ownership of site presentation, cleanliness and events preparation.
- Completing site audits as required.
- Reviewing and forwarding Faxes as required
- Creating and updating electronic records for existing clients
- Assisting with reporting as required
- Other additional administration duties as required
**_ Role requirements:_**
- Administration and/or reception experience (desired, but not essential)
- Previous Health knowledge (desired, but not essential)
- Care about providing exceptional customer service
- Communicate effectively and appropriately
- Take pride in your work and focus on excellent quality
- Willingness to learn
- Data entry skills
- Exceptional attention to detail, organisational and time management skills
- Ability to monitor personal workload and manage own time
- Ability to work effectively as part of a team
- Willing to undergo a National Police Check
- Hold a or be willing to obtain Working with Children or Vulnerable Person check
**Want to join the team?**
ORS is one of the largest and fastest growing national allied health and workplace rehabilitation providers in Australia, and has a proven track record and reputation for providing high quality evidence-based and client centred services for almost 30 years We love attracting talented, ambitious, and driven individuals who are looking for an opportunity to grow with and contribute to a growing business that cares about its people and their ideas. We live by strong company values and brand promises to ensure that we continue to be the best at what we do
At ORS, our purpose is to “transform lives through allied health services that work” and our company values drive the behaviour that supports us achieving this:
- We are **PASSIONATE** about achieving individual’s goals and transforming lives
- We continually improve through always seeking **EXCELLENCE**:
- We believe in the **POTENTIAL** and recognise the strengths of every individual
- We get things done **FAST** by keeping things simple
With over 7000 clients, ORS provides a wide range of private and funded allied health services across Australia, in key industries including:
- NDIS
- Workplace Rehabilitation & Health
- Aged Care
- Schools
- EAP
- Medicare
**We look for people who**:
- Care about providing exceptional customer service and quality supports
- Are motivated and inspired to make a difference
- Are ambitious and keen to continue learning
- Are able to work independently and as part of a team
- Are flexible and enjoy working within an ever-changing and fast-paced environment
- Are passionate about helping people to achieve their goals
**We also provide**:
- ** Equipment and resources** including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
- ** Multi-disciplinary team** approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists, Physiotherapists, and Exercise Physiologists.
- ** Intensive induction program**, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be as quickly as possible
- ** Opportunities for career progression and advancement **due to our priority to promote from within first.
- ** Employee Assistance Program** and internal client debriefing.
- ** Exclusive health and wellness program** including a $150 health kick reimbursement, annual subscription to the Calm app, massages, fruit at work, discounted health insurance, annual flu shots, and paid parental leave.
- ** Strong and positive reputation within our industry**, so you can work for a provider that you can be proud of.
Video
-
Customer Banking Specialist
1 week ago
Mandurah, Australia Commonwealth Bank of Australia Full timeCustomer Banking Specialist - Mandurah We are seeking an enthusiastic customer service professional to join our Mandurah branch team for a part time job opportunity. **26 hours per week**: **Monday, Wednesday, Thursday, Friday: 9am-4.15pm** **Do work that matters** As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless...
-
Customer Service Roles
1 week ago
Mandurah, Australia Workskil Australia LTD Full time**Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals!** **Are you looking for a change?** Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment. Kickstart your career with us and we will support you with intensive training, and help you achieve a...
-
Customer Service Team Member
5 days ago
Mandurah, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Customer Service Roles
2 weeks ago
Mandurah, Australia Workskil Australia Ltd Full time**Attention Customer Service, Retail, Banking, Tourism and Hospitality professionals!** **Are you looking for a change?** Employment Services is a rewarding industry where you help people change their lives by assisting them find sustainable employment. Kickstart your career with us and we will support you with intensive training, and help you achieve a...
-
Customer Service Officer
2 weeks ago
Mandurah, Western Australia Royal Life Saving Full time $45,000 - $60,000 per yearWe have a unique opportunity for Customer Service Officers to join our team based at our Mandurah Office to provide Inbound customer services on behalf of RLSSWA.This is a short term (3-6 months) position with the potential of continuing employment for the right candidate.Penalty rates apply.About usRoyal Life Saving WA is one of WA's leading and most...
-
Customer Service Manager
3 days ago
Mandurah, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the Role**: Reporting to the Store...
-
Customer Service Representative
1 week ago
Mandurah, Western Australia Chalkwest Full time $45,000 - $60,000 per yearJoin Chalkwest – An Aboriginal-owned Independent Budget FranchiseeChalkwest is proud to be the first Aboriginal-owned Budget Car & Truck franchisee in the Avis Budget Group. With over 25 years of local history and a fleet of more than 1,300 vehicles across Western Australia, we're committed to providing exceptional service while creating real employment...
-
Parts Interpreter/Customer Service
4 days ago
Mandurah, Western Australia A and M Marine Pty Ltd Full time $60,000 - $80,000 per yearParts Interpreter – Marine Industry (Mandurah/Rockingham)Do you have experience in the Marine or Automotive industry and a passion for great customer service?Join our growing team at A & M Marine, Mandurah's family-owned and operated Suzuki dealership and Marine Service Centre, located in the picturesque Port Bouvard Marina, Wannanup.We offer expert...
-
Customer Service Sales Assistant
2 days ago
Mandurah, Western Australia Signarama Mandurah Full time $45,000 - $65,000 per yearCustomer Service Sales AssistantSignarama MandurahAre you friendly, confident, and passionate about delivering outstanding customer service?Signarama Mandurah is seeking a Customer Service Sales Assistant to be the welcoming face of our store, supporting clients with their signage needs from first enquiry through to project delivery.About the RoleYou'll be...
-
Administration & Customer Service Officer
4 days ago
Mandurah, Australia Cleanaway Full timeVacancy no: - 519284 Work type: - Permanent - Full Time **Location**: - Mandurah WA Australia Categories: - Administration, Customer Service