Venues Officer

2 weeks ago

Sydney, Australia City of Canada Bay Full time

**Fixed-Term for 12 months**:

- **Participate in 9-day fortnight scheme (35 hours per week)**:

- **$69,814 - $80,286 per annum + Super**

Canada Bay Council offers a range of council owned unstaffed community venues available for hire. These 11 venues are located within our local government area and include one or more room available for the community to hire.

**About the role**:
This role requires you to manage a high volume of customer enquiries, complete site inspections and assist in the setting up of equipment for events as required. Administration duties are also required as you will be sending contracts, following up payments and correspondence, filling correspondence and other information regarding bookings.
- Key accountabilities include, but are not limited to:_
- Respond promptly and professionally to all booking enquiries, providing clear information and follow-up through to resolution
- Manage booking administration, including payments, fee waivers, bond releases, and access coordination
- Facilitate site inspections for potential hirers
- Handle customer complaints with empathy and professionalism, ensuring timely and appropriate resolutions
- Support the Venues Manager and Coordinator in day-to-day venue operations, maintenance, cleaning, and general upkeep
- Monitor venue availability and negotiate bookings to maximise occupancy and revenue
- Assist with event set-up and pack-down of furniture and equipment as required
- Contribute to the review and improvement of processes, policies, and procedures to maintain service quality
- Work independently with initiative and complete tasks with mínimal supervision
- Perform additional duties within scope as directed by the Venues Manager or Director, Community, Culture & Leisure

**About the person**

We are looking for an individual that can provide an exceptional level of customer service and act as the initial point of contact for customers and highly motivated with the ability to work autonomously taking initiative.

It is also essential you hold or are willing to obtain a Class C Driver's Licence

**What's on offer?**

We are offering an attractive total remuneration from $69,814 to $80,286 per annum + Super

The City of Canada Bay offers excellent employee benefits which include:

- Rostered Days Off (participation in a 9-day fortnight scheme)
- A range of flexible work arrangements including hybrid work from home arrangements
- A supportive, energetic, and passionate team
- Continuous training, support, and leadership development
- Health and Wellbeing programs (Pilates classes, Fitness Passport, Flu vaccinations, and much, much more

**Want to know more?**
- The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace._

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