Customer Service Supervisor

**Job no**: 40004536
**Work type**: Fixed Term Full Time
**Location**: Perth - South

An amazing opportunity for a Customer Service Supervisor to join our busy Services team at Canning Vale has become available.
- Join our busy, friendly, and supportive team on a Fixed Term basis until September 2025
- Based in Canning Vale with on-site employee parking
- Large Reputable Organisation in Sustainable Packaging

At Visy, we love solving problems, and we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

Visy is powering the circular economy, closing the loop between packaging, remanufacturing, and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations, predominantly in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

**The Opportunity**:
Our site in Canning Vale, WA has an opportunity for an ambitious and keen individual to join and be a part of the Services team, who’s main objective is to provide a high level of customer service to both internal and external customers of the business and achieve adherence to department KPI’s.

Reporting to the Specialities State Manager, key responsibilities will include, but not be limited to:

- Ensure accurate order entry and verification as per Customer requirements
- Enter Purchase Orders for Internal Purchases & Recruitment Invoices for our Casual Labour
- Confirm delivery schedule meets customer needs with DIFOT reporting
- Assist or direct customers' enquires regarding technical requests
- Communicate with all relevant departments to ensure service levels are maintained
- Development of training programs, effective rotation and allocation of team members, implementation of “on-job” training, including ongoing appraisals, and counseling where required
- Ensuring that the finished product meets the required customer specifications, stock control-allocation, and delivery requirements are met, able to assist in Scheduling as required
- Attend daily meetings with state-holders from other members of the Business to review outstanding tasks and address any other URGENT matters
- Generate & review multiple reports daily to maintain and align our systems
- General administration duties as required within the department

**What you will bring to the team**:

- _Highly motivated and results-orientated_
- Clear communication skills, written and spoken
- Analytical skills
- Customer Service Supervisor experience

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging, recycling, re-manufacturing, and logistics industries. We love solving problems that make an impact and grow our business. If you think you can help us, you’ll fit right in.

**_ You will be required to meet Visy’s employment criteria which will include a criminal history check._**

**_ Visy is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion._**

**_ You must have full working rights in Australia._**

**Advertised**: 24 Jan 2025 W. Australia Standard Time
**Applications close**: 23 Feb 2025 W. Australia Standard Time