
Customer Service Supervisor
1 week ago
Are you the Customer Service Leader we are looking for?
- Do you thrive in a fast-paced, high-performance environment?
- Do you take pride in leading by example — with professionalism, energy, and accountability?
- Do you genuinely enjoy coaching and mentoring others to bring out their best?
- Are you excited by the idea of shaping a team culture that's customer-obsessed, values-driven, and future-focused?
If you're nodding along — keep reading.
About the Role
We're looking for a Customer Service Supervisor to lead and grow our customer service team. You'll be the energy in the room — someone who brings discipline, structure, and positivity to drive performance and foster a strong team culture.
As a key part of our Growth Department, you'll be supporting daily team operations, developing team members, and ensuring service standards are not only met — but exceeded.
This is not just a desk job — it's a leadership role that requires presence, professionalism, and passion for customer service.
- Location: Forrestdale, WA
- Employment Type: Full-time, permanent
- Reports to: General Manager - Construction
What You'll Be Doing
- Leading, coaching, and mentoring a team of Customer Service Representatives
- Driving accountability and service excellence in everything your team does
- Managing performance and conducting regular 1:1s, feedback sessions, and team check-ins
- Resolving escalated issues and promoting a customer-obsessed mindset
- Collaborating with Sales, Operations, and Finance to deliver seamless service
- Contributing to continuous improvement and process optimisation initiatives
- Living and breathing Founder's values
What We're Looking For
- 5 years' experience in customer service, with at least 3 years in a team leadership role
- Someone with energy, discipline, and presence — you lead by example
- Proven ability to coach, develop, and engage a team
- A strong communicator who can manage pressure without losing clarity or professionalism
- A systems-savvy problem solver who gets things done without cutting corners
- Experience in mining, manufacturing, logistics or B2B service industries is an advantage
Why Join Founder?
- Work in a supportive environment that values professionalism and team spirit
- Opportunities to grow and expand your leadership capabilities
- A role where you can truly make your mark
Ready to lead from the front?
Send us your resume and a short Cover Letter about why this role excites you. We're moving quickly — and we'd love to hear from people who are ready to step up.
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