Client Care Representative

13 hours ago

Hobart, Australia Animal Emergency Australia Full time

Pet well-being discounts (including treatments and products)
- Gym discounts (Fitness Passport)
- Lucrative penalty rates

**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members' work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

**About the Clinic**
Animal Emergency Service (AES) Hobart is a fast-paced and progressive emergency clinic. We are a trusted leader in Emergency and Critical Care (ECC) and our vision is to set the highest possible standard for veterinary medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

**About the Role**
Our Client Care Representative role is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

Please note that we are a **24/7 clinic so shifts on weekends, public holidays and nights** will be required.

**What does CCR life look like at AES Hobart?**
- Providing exceptional care to clients and pets including triaging pets on arrival
- Communicating pet updates to clients and answering their queries
- Collaborating with the broader team regarding updates, pet’s needs and finance information
- Assisting clients with finance and insurance claims
- Cash handling and daily reconciliations
- Adhoc administrative duties associated with running the front of the clinic
- Approximately **20hrs per week**

**About You**
- Customer service experience
- High degree of resilience
- Quick thinking and thrive in a fast-paced environment
- Knowledge of animal triaging or experience in a veterinary environment (preferred)
- Personal mode of transport (essential for shift work)

**Paws & Perks**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Hourly rate $26.54 + shift penalties + super + 17.5% Annual Leave loading (this rate increases to $27.75 after your training period)
- Refer a Friend program & rewards
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- The opportunity to transfer across the company to fulfil your further career aspirations
- Collaborative and supportive team that will help to develop your career

  • Customer Care Representative

    2 days ago

    Hobart, Australia MyState Limited Full time

    **Do you have a passion for creating an exceptional customer service experience?**: - ** Are you self-motivated, and a natural communicator?**: - ** Do you want to work within a well-established, Tasmanian-based company?** If so, then we want you! Our Contact Centre is growing and we are looking for passionate, customer-focused staff to join the team -...

  • Customer Care Representative

    2 weeks ago

    Hobart, Tasmania, Australia MyState Limited Full time $50,000 - $70,000 per year

    MyState Group is growing, and so is our Customer Care Team. Following our merger with Auswide Bank, we're now a larger, more diverse regional banking group with a national footprint and a strong local heart. With brands including MyState Bank, Auswide Bank, SelfCo, and TPT Wealth, we're focused on delivering exceptional service and meaningful experiences to...

  • Customer Care Representative

    1 week ago

    Hobart, Tasmania, Australia MyState Limited Full time $50,000 - $70,000 per year

    MyState Group is growing, and so is our Customer Care Team. Following our merger with Auswide Bank, we're now a larger, more diverse regional banking group with a national footprint and a strong local heart. With brands including MyState Bank, Auswide Bank, SelfCo, and TPT Wealth, we're focused on delivering exceptional service and meaningful experiences to...

  • Clinical Care Partner

    2 weeks ago

    Hobart, Tasmania, Australia Southern Cross Care Tasmania Full time $90,000 - $120,000 per year

    Supporting older Tasmanians to live well at homeAt Southern Cross Care Tasmania, we are more than an aged care provider, we are a values-driven organisation committed to delivering exceptional care and improving the lives of older Tasmanians. We are seeking a Clinical Care Partner to join our Support at Home team and make a real difference in the lives of...

  • Aps3 Client Contact Support Officer

    2 days ago

    Hobart, Australia Department of Veterans' Affairs Full time

    Salary Range: $65,937-$70,832 + Attractive Superannuation - Contact Officer: Liam Palmer (03) 6221 6728 Client Contact Support Officers assist members of the veteran community by answering enquiries via the telephone, face to face and electronic access channels. Officers make referrals if needed and undertake processing and system entry activities related...

  • Client Care Associate

    2 weeks ago

    City of Hobart, Australia BetterCloud Full time

    Job Details Job Location: Hobart, WI Description Company Overview FOREVER is the world’s only complete permanent and trustworthy memory-keeping platform on the internet. FOREVER provides a suite of applications for web, desktop, and mobile to help families save, organize, and share all their memories. FOREVER offers guaranteed cloud storage for...

  • Sales Representative

    2 weeks ago

    Hobart, Australia GSK Full time

    **Sales Representative - Hobart** Competitive Salary + Car Allowance + Generous Sales Bonus - Join GSK during an exciting time of growth, with a leading product portfolio - Development and progression at a global scale, with international opportunities - Enjoy and extra five days annual leave! Build your career with GSK Australia - Bronte Midgley’s...

  • Personal Care Assistant

    4 days ago

    Hobart, Australia Nurse Next Door Home Care Services Full time

    Caregivers are at the heart of what we do so if you are a kind, caring and compassionate individual who is passionate about Making Lives Better.... **Nurse Next Door has the perfect opportunity for you!** Nurse Next Door is a certified **Great Place to Work**.**We are looking to build our care team with a variety of experienced carers who are able to work...

  • Travel Experience Representative

    6 days ago

    Hobart, Tasmania, Australia Destinytravel Full time $40,000 - $60,000 per year

    Description: This is a customer-facing role where you'll provide travel information, respond to client inquiries, and resolve issues with professionalism and empathy. You'll represent the company's values and ensure every traveler feels supported. Key Qualities: Polite, proactive, and clear communicator. Qualifications: Ability to handle customer questions...

  • Trip Customer Care

    2 weeks ago

    Hobart, Tasmania, Australia Remotetravelcareers Full time $40,000 - $60,000 per year

    We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You'll assist with reservations, answer questions, and make sure travel runs smoothly.Responsibilities:Assist customers with booking flights, hotels, and transportation.Provide clear and friendly support through phone, email, or...