Customer Care Representative

1 week ago

Hobart, Australia MyState Limited Full time

**Do you have a passion for creating an exceptional customer service experience?**:

- ** Are you self-motivated, and a natural communicator?**:

- ** Do you want to work within a well-established, Tasmanian-based company?**

If so, then we want you

Our Contact Centre is growing and we are looking for passionate, customer-focused staff to join the team - we are looking for a part time Customer Care Representative (0.4 FTE).

As a Customer Care Representative in our Contact Centre, you will be responsible for the efficient and accurate processing of customer transactions and enquiries whilst providing exceptional customer service to all new and existing customers. This position will also require you to identify customer needs and be proactive in contributing to MyState success.

**Does this describe you?**
- Self-motivated, with a high level communication skill & ability to reach KPIs/Targets
- Passionate about our products and services and embrace our Company Values
- Proactive and have a customer-focussed outlook
- Enjoy delivering exceptional customer service
- Previous experience in Banking - not essential but would be advantageous

**About us**

Oh hi We’re MyState. You might know us as Tasmania’s local bank, but our group also includes TPT Wealth. Now employing over 350 people and offering products and services all around Australia, MyState Limited is growing really quickly, both in and outside of Tassie. It’s a really exciting time to join our team.

We’re determined to do things in way they’ve never been done before, and make a real difference in the lives of our customers. We know we’re better when we’re in this together and only win when our people, customers and community win too.

Our strategy is bold and brave, and we’re growing really quickly. That means lots of failing, learning, and trying again. It takes energy and courage to chase the better every day. Does that sound like you? Could you be the next person we’re looking for?

We’re small enough to care (and really mean it), but big enough to make an impact.

The human way to bank, and the human place to work.

**Enough about us, what about you?**

You’re looking for an opportunity to learn, grow and find out what you’re really capable of in a really exciting, rapidly changing, human-focused business. You’re always looking for ways to do things differently, and you strive to create opportunities to make more things possible, not less.

You’re a great communicator and are comfortable interacting with people from a diverse range of professional, financial, and educational backgrounds.

And most of all, you believe in doing everything you can to help people achieve their dreams.

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