Customer Relations Specialist

Dedicated dispute resolution specialists committed to achieving the right outcomes for customers
- Hybrid working, flexible start times, and autonomy to plan your day
- Permanent full-time opportunity based in Sydney

We are seeking a first-class Internal Review Specialist to join our Personal Injury Team. This team is responsible for resolving Internal Reviews under the Motor Accident Injuries Act (MAIA CTP) claims fairly, transparently, robustly, and promptly.

The Internal Review Specialist (MAIA CTP) supports the efficient and effective operation of the Personal Injury Dispute Resolution Team by conducting independent review functions under the Motor Accidents Injuries Act 2017.

This role is ideal for professionals with experience in CTP Claims or Law. It also offers an exciting opportunity for experienced allied health professionals to transition into an insurance role, utilizing their clinical expertise, decision-making, and writing skills.

**What you’ll do**
- Prepare Certificates of Determination and accompanying Statements of Reasons that support the decisions reached
- Stay current with relevant legislative amendments, decisions of the Personal Injury Commission, and NSW Courts to ensure compliance with changing requirements
- Monitor claim trends and prepare reports to assist in improving the claims process

**What you’ll bring**
- Experience in Insurance Claims, preferably in the NSW CTP MAIA scheme
- Qualifications in Law, Insurance, Medical, Allied Health, or related disciplines
- Experience in Dispute Resolution and/or complaints handling
- High attention to detail and strong analytical skills
- Strong legal and technical skills in an insurance setting
- Decision-making, problem-solving, and reason writing experience
- Ability to work in a fast-paced environment
- Exceptional written and verbal communication skills, particularly in conveying technical legal terms/findings in plain English to customers

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
- It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.

Employee benefits | Suncorp Group

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 29 Sep 2024 AUS Eastern Standard Time
**Applications close**: 06 Oct 2024 AUS Eastern Daylight Time