Principal Review Officer

2 weeks ago

Brisbane, Australia Office of Industrial Relations Full time

**The role**:
As a Principal Review Officer, you will be solely responsible to manage your own caseload of complex files, including psychological and latent onset injuries, premium/policy reviews, work health and safety and electrical safety and labour hire licensing reviews. Your day will involve communicating with parties, reviewing factual and medical evidence, complex review discussions, and drafting detailed review decisions. As a decision maker you will consider all available information in accordance with relevant legislation and case law to make evidence-based determinations on your files.

**You will**:

- Provide exceptional customer service to all stakeholders.
- Display empathy while objectively communicating, liaising and negotiating with stakeholders.
- Accurately record and maintain your files and records.
- Identify and analyse relevant information through efficient assessment and evaluation of the evidence to reach a determination on the review outcome.
- Ensure decision making is logical, impartial and evidence based.
- Write high quality decisions which are clear and succinct, detail the evidence considered and effectively explain the justification for your conclusions to all parties.
- Appropriately identify reviews of scheme wide importance, sensitive or high-profile in nature and refer these for quality review.
- Analyse technical, procedural and scheme-wide issues that will potentially impact review and appeal processes and outcomes and provide advice to senior management.
- Support the leadership team by providing training, coaching and support to other team members, completing quality reviews, developing internal policies and procedures and actively contributing to projects.
- Work collaboratively with colleagues to promote a culture of support and accountability, and actively lead by example to ensure behaviour is in accordance with the values, vision and code of conduct.

Why join us?
- Work in a supportive and respectful work environment
- We offer opportunities to develop your career with training, experience and a buddy
- Be part of a collaborative group with regular team/unit meetings and file discussions
- We embrace flexible work arrangements and work life balance

Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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