Community Experience Expert

2 weeks ago

Loganholme, Australia LSKD Full time

Do you love connecting with people and building genuine relationships?
- Are you customer obsessed and keen to make a difference?
- Do you have a desire to be 1% better every day?

**We are on the hunt for a customer-obsessed legend to join our Community Experience Team.**

**Our Story**

LSKD is an Australian-owned and operated, values lead, brand that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since we were founded in 2002, we’ve never been content settling for the norm. We’re constantly evolving and challenging the status quo. We strongly value the community we’ve created, that inspire us to bring to life our mission of being 1% better everyday.

**The Role**

No two days are the same, this role is perfectly suited to someone who has a passion for the customer and thrives on creating genuine connections while offering support and guidance to the LSKD Community. We’re a solutions-focused team who lead from the front, work autonomously and love leaning into all 6 core values to continuously challenge the status quo and create life changing moments for our community.

**Community Expert Responsibilities**:

- Action all community requests post purchase; order changes, address issues, and any other issues that may arise.
- Action admin-based tasks as required; Returns, manual tasks, postal issues, out of stock issues, high risk orders (potential fraud), chargebacks etc.
- Have a solution focused mindset to problem solve any pre or post purchase issues; website, returns, store enquiries etc.
- Engage with our community across all social media platforms with the purpose of bringing to life value #2 “Create a community”.
- Contribute & collaborate with the team and leaders on projects, daily operations and tasks in line with value #4 “There’s a better way to do it find it”.
- Bring the voice of the community to life across all areas of the business by communicating feedback, trends and suggestions to all other teams.
- Show up every day ready to Create a World Class Community Experience, go above & beyond and think unreasonably.

**Benefits and perks**
- Flexible Working Environment - Work-life balance is a must.
- We take our work seriously but not ourselves, we’re here to enjoy the journey along the way
- A vibrant and fun office culture, ask us about The Good Times Club
- AMAZING team discounts
- Already thinking what's next? We have a great pipeline for career development at LSKD

**Does this sound like you?

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