Community Experience Expert

Full Time and Casual opportunities available
- Join Australia's fastest growing activewear brand
- Do you thrive off of building genuine customer connections?

**Benefits and perks**
- A vibrant and fun team culture
- Pipeline for career development with a growing brand
- Epic staff discounts on our product plus other businesses we’ve built strong community partnerships with
- EAP to support your wellbeing
- You’re our biggest asset - start smashing your goals to be 1% better every day with complimentary access to our book library via Audible, and purposeful personal/professional development forums
- Access to our in-house gym and regular weekly free team member exclusive training sessions
- Sweat with the community - allowances to network with (and workout with) our fitness partners

**Our story**

LSKD is an Australian-owned and operated brand that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday

**The gig**

**_ You're a people person, natural care with communication flare_**

**_ We have Full Time and Casual opportunities to consider and so as much flexibility between 6am and 9pm Monday to Sunday (yes, we respond to our incredible community across all 7 days of the week) is desirable. _**

No two days are the same, this role is perfectly suited to someone who has a passion for the customer and thrives on creating genuine connections while offering support and guidance to the LSKD Community.

We’re a solutions-focused team that leads from the front, works autonomously, and loves leaning into all 6 core values to continuously challenge the status quo and create life-changing moments for our community (literally, you should see and hear the conversations we are so lucky to have day in day out).

**Day to day**
- Build genuine, meaningful connections across all community touchpoints.
- Deliver post-purchase care, assisting with returns, order updates, address issues, and anything else our community needs.
- Manage key admin tasks including returns, postal issues, out-of-stock items, fraud checks, and chargebacks.
- Consistently meet (and aim to exceed) Community Experience KPIs.
- Approach every challenge with a solutions-focused mindset—whether it’s website, product, or store-related.
- Engage daily with our community on social media, bringing our core values to life: _Enjoy the Journey_ and _Create a Community_.
- Collaborate with the broader CX and LSKD team to improve processes and contribute to exciting projects, guided by our values: _There’s a Better Way to Do It_, _Move Fast, Break Sh_t*, and _1% Better Every Day_.
- Be the voice of our community—sharing feedback, trends, and ideas to help shape brand decisions.
- Show up every day ready to create a world class community experience, go above & beyond and think unreasonably.

**What will you embody?**
- The Ideal Team Player: You are Hungry, Humble and Smart
- Act as a brand ambassador behaving in line with our mission and values
- A quick decision maker that uses all information available
- Adaptable: Thrives in uncertainty and can change priorities in a fast-paced environment
- Resilience: Remains persistent, positive and above the line; recovers quickly from setbacks
- Exceptional communication and interpersonal skills
- Ability to work collaboratively within a team and across departments

**So what do you need to get the gig?