Intake Specialist

2 days ago

North Lakes, Australia Better Rehab Full time

Entry-level administration role with purpose
- Join a leading, National NDIS service provider
- Frankly, we give a damn

At Better Rehab, we started with one goal: to provide better Allied Health services for people living with a disability. Fast forward and we’ve grown into a leading National Allied Health provider, making a real impact every day

Your work as an Intake Specialist directly impacts our participants' journey to achieving greater independence, confidence and quality of life. You’re the friendly guide, the problem-solver and the organiser who makes everything run smoothly so our clinicians can focus on delivering exceptional care.

**Your role**:

- Full time, permanent position.
- Working hours are Monday to Friday from 10.30am to 7pm QLD time.
- During the hours of 5pm-7pm, you'll be working independently, in line with our lone worker policy. Rest assured, you'll have all the support and resources you need to feel confident and comfortable in this arrangement.
- Schedule and arrange appointments for our team; keeping things running smoothly.
- Set up service agreements, conduct risk assessments and manage waitlists.
- Keep our database up to date and help with documentation.
- Work closely with our regional managers and supervisors to coordinate bookings for new starters.
- Provide excellent customer service while supporting the people who need us most.

**Why You’ll Love Working with Us**:
It’s not just about the job, it’s about the experience..
- **Free breakfast and snacks** in the office to start your day right
- **Passionate leave** so you can travel, take a career break or follow a passion project while knowing your job will be here when you’re ready to return.
- **Wellbeing matters** - enjoy an annual wellbeing day and access to confidential support services.
- Regular team and **social events** like aqua golf, bowling and escape rooms
- Paid **parental leave, study leave** and more
- **A beautiful office location** close to Westfields, coffee shops and restaurants.
- **Dog-friendly offices** - bring your fur-baby to work

**What makes you a great fit?**

You’re someone who thrives in people-focused environments and takes pride in delivering excellent customer service. With your tech-savviness, strong organisational skills and love for ticking off tasks, you stay on top of everything. Whether communicating in writing or over the phone, you excel in clear and professional communication. You enjoy the energy of a fast-paced environment and are always ready to take on new challenges. If you’ve had experience in admin, healthcare, or customer service, that’s a bonus But don't worry, we're happy to provide training for the right person.

As we support vulnerable people in the community, you must have or be willing to obtain a National Police Check, a Blue Card and a NDIS Worker Screening Check.

This is more than a desk job - it’s a chance to be part of something bigger You’ll be the heart of our participant journey, setting the tone for the incredible services we provide.

**Ready to make a difference?

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