Fair Work Adviser

6 days ago

Melbourne, Australia Fair Work Ombudsman Full time

APS Level 3 Opportunity
- Position available in Brisbane and Melbourne

**Who are we**

An exciting opportunity exists to begin your career with the Fair Work Ombudsman (FWO) as a Fair Work Adviser (Adviser). As an Adviser you will assist a diverse range of members of the Australian public, while working in a high energy contact centre environment.

The FWO provides both employers and employees with complex information on wages, leave, COVID-19 workplace laws and other entitlements over the phone and in writing. Advisers are highly trained in Australia’s workplace relations system, and become industrial relations experts.

We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies.

Our roles make a real difference to the lives of other Australians. Our Advisers support and empower the Australian community with knowledge, resources and practical solutions to resolve their workplace issues.

We have a diverse culture reflecting the diversity of the Australian community with advisers from various backgrounds and roles. Our Advisers join us with varying life skills, qualifications and experience. This role supports those individuals starting their career, or looking for a change as well as those returning from a career break.

**What we are looking for**

If you think you tick the below personal qualities, you will be an ideal fit for this role:

- You are a confident communicator, who loves helping customers through complex situations
- You are able to think on your feet and adapt your communication style to suit your customer
- You love picking up new skills and are able to adapt to new challenges
- You thrive in a learning environment and embrace feedback to continually develop your skills
- You love to excel in your role and bring a positive can do attitude that reflects in your work and customer interactions
- You love working in a team environment that is supportive and fun.

**What we offer you**

We want you to thrive in your role and be empowered to support our customers, which is why we will support you. We provide a diverse, inclusive and supportive work environment with access to:

- Great training and development opportunities - we will provide you with the tools you need to succeed in the role
- if you bring a can do attitude we will provide you with in depth and extensive training that is highly sought after both within FWO and in the private sector
- Ongoing coaching and support
- each Adviser has a Coach who will work closely with them to develop their skillsets
- Generous leave and flexible working arrangements - this includes 4 weeks of annual leave in addition to a paid annual close-down, an ability to balance work from home and have a healthy work-life balance
- Our Employee Assistance Program (EAP), a free counselling service for you and your family
- A competitive salary, plus 15.4% superannuation
- A role where you feel you are making a real difference to people’s lives.

Our commitment to development is earmarked by the professional success that many of our Advisers have.

**Eligibility**
- To be eligible for employment with the FWO you must be an Australian citizen.

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