Executive Officer

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.
Your Opportunity

**As the Executive Officer you will**:

- Manage the process for the distribution, tracking and receipt of correspondence to and from regions and branches of the department to ensure that requests are processed promptly.
- Coordinate with, and provide support for, regions and branches within the department to ensure that correspondence is processed within the documented timeframes.

The Executive Officer reports to the Manager, Office of the Deputy Director-General, Schools and Student Support Division.
Your Role

**A typical day in this role will see you**:

- Process Ministerial, Director-General and Deputy Director-General documents accurately, in accordance with central office records management policy and systems to ensure a service that meets or exceeds agreed standards.
- Liaise with the Deputy Director-General, Assistant Directors-General of State Schools and staff from the Office of the Minister and the Office of the Director-General regarding items of correspondence.
- Monitor and record work volumes so that statistical information will enable periodic evaluations to be conducted.
- Maintain electronic filing and information retrieval systems.
- Assist with the preparation of responses to sensitive and confidential correspondence directed to the Minister and Director-General.
- Respond to complaints or inquiries from within and outside the unit in a courteous manner and within appropriate timelines.
- Liaise with officers at all levels of the department, other government agencies, educational institutions and organisations, the private sector and community representatives.
- Coordinate with regional and Branch Executive Officers to ensure a continuous flow of work, to clarify objectives and to monitor and finalise tasks.
- Regular review of executive correspondence management systems and processes.
- Encourage an environment in which high quality services are delivered by continually seeking improvements in administrative systems and processes by leading by example and seeking feedback from all stakeholders.

To succeed in this role, you will demonstrate the following key attributes:
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- Supports strategic directionDemonstrated ability to coordinate a range of diverse and complex organisational activities and projects and work effectively with school, regional and departmental officers.
- Achieves resultsDemonstrated ability to manage operational and governance quality assurance processes that enable work to be completed within predetermined deadlines and maintain confidentiality and effective working relationships in a high pressure environment.
- Supports productive working relationshipsProven ability to work both autonomously, and as a member of a team, within a cohesive work environment in a complex, fast paced and agile workplace.
- Displays personal drive and integritySound knowledge of, or the ability to rapidly acquire sound knowledge of, the functions and organisation of the department.
- Communicates with influenceDemonstrated ability to communicate effectively, in both written and oral communication, including the ability to liaise and consult with internal and external clients regarding sensitive and confidential matters.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a brief response (maximum 1 page) outlining your suitability for the role in response to the attached role description.

Applicants need to be a current Queensland Government employee to be eligible to apply.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.