Technology Support Specialist

1 week ago

Sydney, Australia Lifestyle Solutions Full time

**$80000 - $85000 pa pending experience, plus 10K on call allowance**:

- **Hybrid WFH flexibility available + salary **sacrificing**:

- **Sydney location with need to travel to other work sites as required**

**About the role**

The key objectives of the role include:

- Deployment of software and hardware devices to staff and services as required
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Ensure cyber-attack counter measures are up to date, service and desktop patches, end point protection
- Analyse trends to prevent reoccurring issues and alert management to process improvement
- Contribute to strategy and planning of improvements to IT support operations and processes
- Assist in the acquisition and development of software, hardware and releases and rollouts according to change management best practices
- Operational management including ticket support, escalations, preventative maintenance and incident tracking
- Provide systems administration for core business systems
- Research solutions through internal and external knowledgebase as needed

**About you**

As a Technology Support Specialist, you will have the following skills and experience:

- Diploma, Certificate or university degree in a field of computer science
- Proven experience in IT Support roles with significant focus on driving business outcomes and process driven improvements
- Knowledge of advanced computer hardware, including desktop, laptop, switches, routers
- Experience with desktop and server operating systems, including Windows 10, Win Server OS, Virtualisation technologies.
- Working knowledge of a range of diagnostic utilities
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
- Exceptional written and oral communication skills, including fluency in English
- Exceptional interpersonal skills, including experience working with internal and external stakeholders
- Flexibility to participate and be involved in on-call roster, and take up the late shift from time to time (10am-6pm)
- Willingness to travel to multiple LS locations to service the business

**The perks**
- Salary packaging $15,900 general & $2,650 entertainment
- $80-$85000 pending experience
- $10000 on call allowance
- Wellbeing and retail benefits

**About us**

We’re people who care. Lifestyle Solutions provides services to people with disability, young people and children in Out Of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring.

We believe everyone is equal.

We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right. You can learn more about us here.

**How to apply**

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.

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