Medical Receptionist

Responsibilities

**Reception**:

- Open and close clinic.
- Greet patients and other callers at the practice in a courteous and efficient manner. Answer the telephone promptly and courteously, Schedule appointments for patients.
- Issue patient invoices/receipts and bulk bill as required.
- Enter and update patient registration details.
- Manage calls from patients wanting test results by referring them to the practice nurse on duty, To exercise confidentiality with regards to patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure registration forms, practice information sheets, and information displays are correct and adequately stocked.
- Assist doctors and nurses by making telephone calls, photocopying, etc, as requested and required.

**Administration**:

- Prepare and record outgoing mail and posting daily. Open and distribute incoming mail.
- Type medical reports as required.
- Scan and/or file patient correspondence, results daily, or as required.
- Ensure computer back-up hard drive is changed daily.

**Other Duties**:

- TO actively participate in general staff meetings.
- TO attend training sessions in-house and external courses when required,
- General housekeeping such as tidying and cleaning of waiting room when necessary.
- Undertake other duties as required from time to time as directed by the practice manager, nurses and doctors.
- Maintain knowledge of, and comply with, workplace health and safety principles including infection control.

Expected behaviours and personal attributes
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs
- Excellent interpersonal and communication skills,
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information. Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.
- Demonstrate ability to prioritise and organise.
- Demonstrate commitment to ongoing professional development.

**Job Types**: Part-time, Casual

Pay: $25.00 - $30.00 per hour

Expected hours: 18 - 20 per week

Schedule:

- 8 hour shift

Work Location: In person

Expected Start Date: 15/09/2024