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Help Desk

3 weeks ago

Greater Adelaide SA, Australia Talent International Full time

australia adelaide contract negotiable**Help Desk - Team Lead / Night Shift**
**Initial 3 months contract with possible extensions**
**Adelaide Based Role**

**One of our clients is looking for a Help desk Team lead for the night shift, based in Adelaide.**

**Shift time**: Each shift allows for 30 minute break + 2x 15 minute breaks (1 hour total break - unpaid).

**Role details**:
Initial training: 6-8 weeks on site (during standard business hours - day shift) - Monday to Friday from 8.30am -4.30pm
Once training complete: Night shift hours: 7.00pm - 7.00am, rolling 4x days on and followed by x 4 days off.

**Core responsibilities/skills;**
- Proven ability to lead a team, to develop effective communications and establish supportive networks
- Demonstrated ability to problem solve through investigation, research, and consultation
- Ability to document procedures to improve response, installations, training, and problem solving
- Demonstrated ability to consistently meet deadlines, work under pressure with mínimal supervision, determine priorities, plan and organise work and maintain accuracy
- Taking significant responsibility for the user’s service experience and consistently striving to deliver high quality ICT support.
- Providing leadership and support to team members in the triage and resolution of complex or major incidents