House Coordinator

**About Us**

We're InLife. A not-for-profit disability support provider that specialises in working with people with frequent and complex support needs, including 24/7 assistance.

We build teams around every client, depending on each person's needs and preferences. We partner with people with any type of disability who want to live independently in the community (and we love to make that happen). That's why our coordinators/Team Leader are so important.

Our clients may have physical disability, acquired brain injury, neurological conditions, intellectual disability or autism. We're honoured that many of our clients rely solely on InLife for their essential support needs. Nobody else. Just us.

Our teams are based in Melbourne, Geelong and regional Victoria, including Benalla, Wangaratta, Stawell and Bendigo.

**The role**

This role is a blended one that combines house coordination with direct support provision. Approximately half of your time will be spent on shift, doing client support work and the other half undertaking coordination activities. It also involves working as part of the leadership team for the site, ensuring support for clients, families and staff across the roster.

At the heart of this role is second to none client relationship management. Together with our Client Service Managers, you will work with our clients in a shared accommodation setting to develop and manage teams that support their goals. This role requires you to work on rotating rosters between day shifts and afternoon shifts on a weekly basis.

**Your accountabilities**

**House leadership**
- Mentoring, providing leadership on a day to day basis to the team
- Liaising with and developing relationships with external stakeholders including client's families, allied health professionals and support coordinators
- Data reporting in line with individual plans
- Day to day financial management
- Client health and wellbeing tracking, ensuring follow up and individual appointments
- Supporting clients to work towards goals
- Using Workplace to share and communicate information for each client team
- Ensure the team maintains all required reporting
- Managing/maintaining the physical premises and all required activities associated with the house.

**Direct support work**
- Undertaking shifts doing direct support work as per client plans and in consultation with your manager

**Rostering and recruiting**
- Find the right people to fill all shifts for your clients
- Identify recruiting needs
- Participate in recruiting process as required
- Ensure client roster approvals are completed on time
- Fill shift cancellations in a timely manner

**Team member onboarding and training
- InLife and client-specific**
- Organise meet and greet and shadow shifts with clients.
- Onboard team members with InLife's policies and procedures, including how to use our systems, and complete incident reporting, feedback and travel claims processes
- Ensure client team members are appropriately skilled and trained for client needs, including participating in ongoing training as required
- Hold regular client team meetings according to client needs

**Client relationship **development and**

**management**
- Learn your clients' personal routines and circumstances
- Client record management
- Proactively identify concerns, creatively find solutions and work to deliver positive outcomes.

**Compliance**
- Assist with health, safety and wellbeing requirements and risk assessments for clients and lead a safety culture.
- Manage any local team health, safety and wellbeing awareness
- Support incident reporting and injury management and follow up as necessary
- Ensure team members are actively using myLearning, Deputy, Workplace and other communication channels relevant to your clients

**Other**
- You may be part of a rotating weekend/public holiday on call roster - we like to make sure our clients and staff are well looked after

**To do a great job, you'll need**:

- A successful track record in disability, health or community services, including having worked in direct client support and experience coordinating a team. This must include previous experience rostering and the use of record management systems
- A passion for client focussed care and a collaborative approach
- Active listening skills and the ability to build meaningful relationships with clients and care teams
- Tech savvy and comfort with using and/or learning our cloud-based apps for things like rostering and incident reporting
- Confidence and energy to inspire and support other Assistants
- Relevant qualifications and/or experience in Community Services/Case Management (or equivalent)

**Additional Information**

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccinat