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Service Co-ordinator

2 weeks ago

Ipswich, Australia Help Along Pty Ltd Full time

Are you driven by the opportunity to make a significant difference in the lives of individuals with disabilities? Help Along Pty Ltd is a registered NDIS service provider, dedicated to supporting individuals with disabilities. Our emphasis? Genuine care, top-tier service, and heartfelt empathy.

As we expand, our Service Coordinators play a crucial role, bridging the gap for those seeking the right support. Be a part of our mission, where every member is instrumental in making a lasting difference.

**Service Co-ordinator’s role in-depth**:
**Client Services Management**:

- Lead team leaders in managing their teams of disability support workers, ensuring they adhere to company policies and the highest industry standards.
- Stay updated with NDIS legislative requirements and company directives to ensure full compliance.
- Prioritize workplace health and safety, addressing and documenting any emerging requirements.
- Foster a workplace culture in line with our mission, vision, guiding principles, and values.
- Collaborate with client decision-makers, stakeholders, and internal colleagues like rostering and payroll for streamlined operations.

**Client-Centric Approach**:

- Devote genuine efforts to strengthen relationships with clients and their families.
- Regularly monitor client profiles to ensure relevance and accuracy.
- Spearhead the development and implementation of client programs tailored to individual needs and personal growth.

**Enhancing Client Lifestyle**:

- Safeguard client rights by ensuring their privacy, dignity, and confidentiality at all times.
- Facilitate clients in exploring individual interests, hobbies, friendships, and providing avenues for self-expression.
- Assist clients in accessing community activities, helping them establish and nurture connections beyond the service system.

**Team Collaboration and Communication**:

- Actively foster open communication, participate in regular staff meetings, and contribute to policy reviews.
- Ensure timely communication of client information, especially when time sensitive.
- Collaborate with the leadership team in developing, implementing, and evaluating training and behaviour programs tailored to clients.

**Essential Qualifications & Experience**:

- Qualifications in human services, social sciences, or equivalent.

Hands-on experience in the disability sector, personal care services, or dealing with challenging behaviours and/or mental health.
- Mastery over IT systems pertinent to client management and communication.
- A valid Queensland Drivers Licence and access to a personal vehicle for work purposes.

**Essential Certifications**:

- Working with Children Check (Known as blue card).
- NDIS Screening Check Card (or a yellow card).
- First Aid & CPR Certificate.

**What you are expected to bring to the table**:

- A genuine passion for supporting and empowering individuals with disabilities.
- An impeccable character exuding honesty, resilience, and reliability.
- A collaborative spirit, blending seamlessly into a team yet confidently taking the helm when required.
- A proactive approach, with energy, passion, and an innate drive to overcome challenges.

**Remuneration**
- Attractive salary package starting at $80,000 plus Superannuation.

**Salary**: $80,000.00 per year

**Benefits**:

- Employee mentoring program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Logan Central, QLD: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person