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Customer Support Consultant

2 weeks ago

Surrey Hills, Australia Robert Half Full time

Join an established and growing international consultancy business who specialise within the insurance & e-commerce industries.

**The Company**

We are proud to be partnering with an owned leading international supplier of e-commerce and software solutions. This organisation provides product support and consultancy to more than 2500 customers across the world and help develop innovative technology strategies and solutions to a wide range of customers. Due to company expansion, our client is on the lookout for 2 Customer Service Superstars to join their team.

**The Role**

Reporting directly to the Divisional General Manager, you will be heavily involved in the rolling out of their new cloud platform and working closely with a range of internal stakeholders. Your day-to-day duties will include, but will not be limited to the following:

- Respond to customer finance queries regarding general invoicing, trust balancing and ADP codes.
- Assist the support team lead to train and upskill members of the wider team.
- Manage relationships with clients and industry partners.
- Maintaining and updating technical reference material including accounts reference guides and other materials.
- Organise, schedule and complete smooth transition of new system update.

**Key benefits**
- Opportunity to take your lead, work independently & make key commercial decisions.
- Working from home flexibility.
- Excellent salary package on offer.
- Access to ongoing training and development opportunities.
- Great hours & work life balance initiatives.

**Your Profile**

You have demonstrated Customer Service experience, with keen problem-solving skills and the ability to effectively communicate with a wide range of stakeholders and customers.

Key selection criteria include:

- Insurance Industry experience desirable but not essential.
- Highly proficient in all Microsoft Applications/ and CRM Systems.
- Capability to think laterally and make sound decisions autonomously.
- Experience ideally within Finance & Accounting.
- Desire to assist people and exceed customer expectations.

**Job Reference No: 06830-0012923775LW