Customer Service and General Administration

Applications are sought from suitably experienced and motivated individuals to fill permanent and temporary full-time vacancies within several regulatory business units of Access Canberra. Roles will vary from team to team.

Are you the person we are looking for?
- Do you have the ability to provide accurate, effective, and high-quality customer service through a range of channels to ensure optimal regulatory and service delivery outcomes in a fast-paced working environment?
- Are you able to adapt quickly to changing work priorities?
- Are you resilient, confident and have a high level of self-awareness?
- Are you interested in roles where you can engage with and educate the community about road safety and road transport laws in the ACT?
- Would you like to work with the latest technology supporting road safety compliance?

There are currently career opportunities in two exciting pathways:
**Pathway 1 **- Parking Compliance and Information Officers

The Access Canberra Parking Operations team:

- Provides parking education and enforcement throughout the ACT via Licence Plate Recognition vehicles and on-foot patrols.
- Investigates reports of illegal parking received from members of the public and other Government agencies.

Parking Compliance and Information officers are responsible for patrolling assigned areas on foot and/or by motor vehicle. They are responsible for issuing parking infringement and warning notices as well as providing quality customer service, information, and advice to the public regarding ACT parking rules and the enforcement of road transport regulation.

**Pathway 2 **- Customer Service and General Administration Officers

Access Canberra is committed to ensuring all applicants are able to compete on an equal basis for our employment opportunities. Reasonable Adjustment refers to any administrative, environmental or procedural modification that may provide an individual with a different way to provide evidence that they meet the requirements of a position equally and fairly.

If you have any requirements for Reasonable Adjustments to be made to the recruitment process to ensure that you have an equal and fair opportunity to be considered for selection, please contact the Contact Officer.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Other Requirements**:

- Some roles will require successful applicants to be an Australian citizen or a permanent resident of Australia to be appointed as an_ Authorised Person under the Road Transport (General) Act 1999_ to perform the duties of the position.
- Some positions will require the successful applicant to hold a current driver licence.

**Note**: A Merit Pool will be established from this selection process and will be used to fill permanent and temporary vacancies over the next 12 months.
- Refer to the Position Descriptions for role specific requirements.
- All applicants may be asked to participate in an online jobs skills assessment.

**How to Apply**: If you think you are the right person to fill one of these roles, please submit:

- An up-to-date Curriculum Vitae (CV).

**NOTE**:

- If you wish to be considered for roles in both Pathways, please ensure you provide a separate written statement for each pathway ensuring you address the duties and selection criteria of the relevant position description.

In your video you should address the following questions:

- Briefly tell us who you are and what attracted you to the role/s.

Using the S.T.A.R method (Situation, Task, Action, Result) for the next two questions:

- Tell us about a time you had difficulty getting a challenging customer to understand what you were telling them. How did you handle this, what was the outcome?
- Describe a workplace problem, or situation that placed pressure on you. How did you handle this, what was the outcome?
- Proof of Australian Citizenship or permanent residency
- Please let us know if you are:

- interested and available to fill permanent vacancies only.
- interested and available to fill temporary and permanent vacancies

**ADDITIONAL INFORMATION FOR APPLICANTS**

How to create and submit your video
- Sign up to create an account with Dropbox or Google Drive.
- Record a short video (up to 3 minutes) on your preferred device.
- Using Apple devices (iPhones, iPad) - how to guide
- Using Android phones - how to guide
- Upload a video file in Dropbox or Google Drive.

**How to upload video files**
- Dropbox - How to upload and download files in Dropbox | Dropbox Help
- Google Drive - Upload files and folders to Google Drive - Computer - Google Drive Help

**How to share and copy link to video files**
- Dropbox - How to share files from your