UX/UI Design Analyst

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
Our career options are as diverse as our people, we all have an important role to play. The UX/UI Design Analyst is responsible for designing and improving on UX/UI features of our digital platforms that meet our customer’s needs.

The role also includes analysis and collaboration with a variety of teams and stakeholders within SEW, where you will be expected to lead customer analysis that can be used to identify areas of improvement on our digital platforms, as well as provide recommendations to improve usability. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.

An analytical and creative designer, you’ll be able to grasp user needs and provide solutions and have a strong portfolio of successful UX/UI projects.

**Who are you?**:
To be considered for this six-month, full-time opportunity, you'll have a minimum of 1 years’ experience in UX/UI design, as well as the following skills, knowledge and experience:

- Knowledge on responsive web design and native mobile app design (iOS and Android)
- Strong documentation, communication and prototyping skills
- Knowledge of tools such as Confluence, JIRA, Figma etc
- Significant knowledge of user-centred design methodologies.
- Ability to work on projects of all sizes and complexity across multiple platforms.
- A good understanding of Agile, Lean, Design Thinking.
- Good technical knowledge and ability to articulate what is and isn’t possible.
- Success supporting organisations shift customers from traditional to digital channels and improving the customer journey.
- Strong working knowledge on user research and discovery techniques with the ability to turn data and insights into user requirements or design recommendations.
- Minimum Bachelors' degree

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
- 14 weeks paid parental leave for all parents and paid super on unpaid parental leave.
- A range of benefits, including free on-site parking and cultural leave.
- A great culture working in collaborative teams with strong work ethics.
- Career focused learning and development opportunities.
- The opportunity to be part of an organisation committed to environmental initiatives.
- Enjoy modern office facilities with panoramic beachfront views.

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**: