Full Time Cluster Reservations Agent

2 days ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 22177337

**Job Category** Reservations

**Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Come and join the team at Sheraton Melbourne Hotel**

Nestled in Melbourne's picturesque Paris End of Collins Street, Sheraton Melbourne Hotel welcomes you to a truly distinctive travel experience. Our ideal downtown location places you at the heart of Melbourne CBD with its charming restaurants, cafes and attractions. Fuel your adventure at Princess Theatre and Melbourne Cricket Ground with tasty, European-inspired cuisine at Little Collins Street Kitchen.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.***

**What we ask of you**
- A genuinely warm & welcoming demeanour
- Guest relations or front office experience
- Personable communication skills
- Energising motivation - it’s infectious - no job is too big or too small
- A passion for the industry, a want to be the best in service - and the best in lifestyle

**What you will do**
- Oversee accuracy of room blocks and reservations.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
- Input group rooming lists using reservation systems
- Keep organized files of all groups for easy and accurate reference for an event.
- Revise room blocks in the reservation system to maintain the required number of available rooms after rooming lists are entered.
- Set-up proper billing accounts (i.e., share-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to Accounting policies.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Follow proper escalation procedures when addressing guest concerns.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group
- Discounts on food & beverage
- Recognition programs to keep you motivated
- Comprehensive training programs and development opportunities
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

  • Cluster Reservations Agent

    7 days ago

    Melbourne, Australia Marriott International Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Cluster Reservations Agent to...

  • Cluster Reservation Agent

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23207300 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Cluster Reservations Agent

    5 days ago

    Melbourne, Victoria, Australia Westin Hotels & Resorts Full time $50,000 - $80,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we...

  • Cluster Reservations Agent

    3 days ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22170364 **Job Category** Reservations **Location** Sheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Melbourne is looking for a **Reservations Agent **to join the team on a **Part-Time**...

  • Cluster Reservations Manager

    7 days ago

    Melbourne, Australia Marriott International Full time

    At Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations Manager, you will lead by example, empowering your team to deliver seamless booking experiences while driving revenue performance across multiple properties. Join us in a people-first environment where...

  • Reservations Agent Full Time

    5 days ago

    Melbourne, Australia Crown Melbourne Full time

    (**Job Number**: MEL15544) **Reservations Agent** **CROWN MELBOURNE | FULL TIME** Join us and help create unforgettable guest experiences. With flexible working from home options following a 6 month probationary period, this role will allow a great work life balance. Our Crown Resorts Reservations department is the central point of contact for hotel...

  • Full Time

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22214149 **Job Category** Reservations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Melbourne Marriott Hotel Docklands** is looking for a **Reservation Agent **to join the...

  • Cluster Reservations Manager

    7 days ago

    Melbourne, Victoria, Australia Marriott International Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000ScheduleFull TimeLocated Remotely?NPosition Type ManagementAt Marriott, we create more than just reservations - we build lasting guest relationships and inspire our teams to rise together. As a Cluster Reservations...

  • Part-time Reservation Agent

    2 weeks ago

    Melbourne, Australia The Ritz-Carlton Full time

    **Job Number** 22146717 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, VICTORIA, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin Melbourne is looking for a **Reservations Agent **to join the team on a **Part-Time** basis. **What we...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Hotel Grand Chancellor Melbourne Full time

    **What we are offering**: Hotel Grand Chancellor Melbourne is a busy boutique style upscale hotel of 160 rooms in the Melbourne CBD. Our team members are dedicated and passionate and we have an exciting opportunity for a full time **Reservations Agent** to join us. Our Reservations Department offers a fun and fast-paced environment, with dedicated team...