Student Experience Advisor

**About Ikon**

Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences.

Ikon operates nationally with campuses in Sydney, Melbourne, Brisbane, and Adelaide, as well as Distance Education. It currently has around 600 domestic and international students across its 3 Bachelor programs.

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**About the role**

**About you**

You are passionate about customer experience and is able to provide support by understanding the student journey. You have strong work ethic and is keen to learn and grow with the organisation.

You have good interpersonal skills, excellent communication. You have high attention to details, can think strategically as well as is able to deliver operational responsibilities in a changing environment.

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**Key Responsibilities**

**Student Experience**
- Process student enquiries and requests regarding changes to enrolment, changes to timetable, course withdrawals, recognition of prior learning, student forms and documentation, and special considerations
- Respond to and work to resolve student complaints
- Process tuition fee and other payments from students in collarboration with the finance team
- Issue student cards & other official student documentation
- Maintain student database, ensuring accurate and complete records are entered
- Send out individual and bulk student communications
- Manage formal and informal student events and activities on campus including orientation and graduation
- Regularly review and provide feedback on work aides and instructions
- Finalise student enrolments including preparing testamurs and transcripts
- Attend and contribute to regular team meetings
- Actively contribute to Ikon student retention including through evaluation and reporting on student and alumni online surveys
- Participate in the continuous improvement of the Student Experience function

**Campus Operations**
- Manage day-to-day operations of the campus
- Ensure classrooms and kitchens are set up, cleaned, and maintained to a high standard
- Liaise with service providers and building management to coordinate the maintenance and repairs of facilities
- Providing general office support including but not limited to arranging couriers, catering, and ordering stationery
- If requested, be the Health and Safety Representative for the campus, including completion of First Aid and Fire Warden Training (at Ikon’s cost)

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**Education, Experience and Skills**:

- One (1) or more years of experience in a similar role within an education provider preferred
- Completion of a relevant Diploma qualification or higher preferred
- Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasks
- Demonstrated experience working with student management systems, learning management systems and customer service systems preferred
- Outstanding customer service skills
- Excellent oral and written communication skills
- Ability to work both independently and collaboratively, with proactive work habits with a demonstrated eye for detail
- IT literacy particularly the Microsoft Office environment

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**Why work with Ikon?**
- Work-life balance
- Training and development opportunities
- A positive culture and fun team

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**Diversity & Inclusion**

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**Next steps**:

- We are only able to consider applicants with the right to live and work in Australia