Student Experience Advisor

2 weeks ago


Adelaide, Australia EDU Corporate Services Pty Limited Full time

**About EDU**:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

- ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.
- ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon.

**About You**:
**Overview of Role**:
As a Student Experience Advisor, you will play a pivotal role in assisting students by providing expert advice and guidance on EDU systems and processes. This frontline role ensures that students have a single point of contact for all non-academic support, streamlining their experience with the organization.

The role is based in our Adelaide Campus.

**Key Responsibilities**
- Student Experience_
- Act as the primary contact for all non-academic student enquiries.
- Respond to and manage student inquiries through effective case management.
- Support the Enrolments Coordinator in processing tuition fees and payments.
- Issue student cards and official documentation.
- Maintain accurate student records in the database.
- Assist in student communications, both scheduled and ad-hoc.
- Campus Operations_
- Ensure campus facilities are well-maintained and conducive to a quality learning experience.
- Fulfill fire warden and first aid duties as required.
- Collaborate with the Campus Operations Manager to manage campus reception and events.
- Ensure classrooms are appropriately configured for their intended use.
- Other Responsibilities_
- Maintain confidentiality regarding all student-related information.
- Perform additional tasks as directed by the Campus Operations Manager.

**Education, Experience, and Skills**
- At least one year of experience in student services.
- Diploma qualification or higher preferred.
- Experience with student management and service systems is advantageous.
- Familiarity with the Higher Education Standards Framework and related legislation is preferred.
- Excellent communication skills, both written and oral, with the ability to engage diverse student and staff groups.
- Strong organizational skills with the ability to prioritize tasks effectively.
- A commitment to enhancing the student experience and a positive, creative mindset.

**Why Join Us?**
- Paid birthday leave
- Training and development opportunities
- Recognition and rewards
- Breakfast supplies on campus
- Year-round engagement events
- A fun and diverse working environment
- Convenient CBD location with easy public transport access

**Diversity & Inclusion**

**Next steps



  • Adelaide, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: **Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG. **Ikon Institute of...

  • Course Advisor

    2 days ago


    Adelaide, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: **Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG. **Ikon Institute of...


  • Adelaide, South Australia Flinders University Full time

    Join to apply for the Student Progress and Assessment Advisor role at Flinders University4 days ago Be among the first 25 applicantsJoin to apply for the Student Progress and Assessment Advisor role at Flinders UniversityGet AI-powered advice on this job and more exclusive features.This range is provided by Flinders University. Your actual pay will be based...


  • Adelaide, South Australia Flinders University Full time

    Join to apply for the Student Progress and Assessment Advisor role at Flinders University4 days ago Be among the first 25 applicantsJoin to apply for the Student Progress and Assessment Advisor role at Flinders UniversityGet AI-powered advice on this job and more exclusive features.This range is provided by Flinders University. Your actual pay will be based...


  • Adelaide, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...


  • Adelaide CBD, Australia Ikon Full time

    **About Ikon** Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences. Ikon operates nationally with campuses in...


  • Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HE06) $86,360 - $93,285 per annum plus employer contribution of 17% superannuation.** **Fixed Term, Full Time position until December 2025** Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide....

  • Student Grievance

    2 weeks ago


    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO7) $98,343 to $109,989 per annum plus an employer contribution of up to 17% superannuation may apply.** Exciting opportunity to work in Student Affairs, part of the Student Life team who focus on delivering efficient and responsive student services that contribute to the overall student experience. Working in Student Affairs and under limited...


  • Adelaide Region SA, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Digital Marketing

    1 week ago


    Adelaide Region SA, Australia AUG Student Services Full time

    **Company Overview**: AUG Global Network is an established international education consultancy company promoting Australia, Malaysia, Singapore, Switzerland, The United Kingdom (UK) & The United States of America (USA). AUG operates across 7 countries (Australia, China, Hong Kong, Indonesia, Malaysia, Philippines & Singapore). **History**: AUG was first...