Student Experience Advisor

2 weeks ago

Adelaide, Australia EDU Corporate Services Pty Limited Full time

**About EDU**

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:
**Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG.
**Ikon Institute of Australia (Ikon)**: HE provider for domestic and international students. Learn more about Ikon.

**About the Role**

We are seeking an enthusiastic **Student Experience Advisor** to join our team and provide expert guidance and support to our students. This pivotal role will focus on delivering exceptional non-academic support, helping students navigate EDU's systems and processes. As the first point of contact for non-academic student inquiries for students studying online with us, you will play a key role in enhancing the student experience.

This role will be based in our **Adelaide campus**, with a primary focus to support our domestic students.

**Key Responsibilities**:

- Student Experience_
- Provide expert non-academic guidance and support, focusing primarily on domestic students.
- Contribute to the achievement of EDU's retention targets through proactive student engagement and management.
- Actively support and implement strategies to enhance student engagement, with a particular focus on domestic students.
- Collect and utilize student and staff feedback to continually improve student experience processes.
- Maintain up-to-date knowledge of EDU policies and procedures, ensuring that student support practices align with institutional standards.
- Collaborate with the Quality Assurance Team to conduct internal audits, ensuring compliance with campus operations and student experience policies.

**Education, Experience, and Skills**:

- Diploma or higher qualification preferred
- At least 1 year of experience in a contact center or student services setting within the higher education sector, particularly working with domestic students.
- Experience with customer relationship management (CRM) software, specifically Zendesk.
- Strong communication skills, both verbal and written.
- Excellent problem-solving and time management abilities.
- Ability to manage stressed or anxious students with a calm and helpful attitude.
- A positive, proactive, and solution-oriented approach to student engagement.

**Why Join Us?**
- Paid birthday leave
- Individual training budget for professional development
- Reward and recognition programs
- Breakfast supplies on campus
- Year-round engagement events
- Novated leasing options
- Everyday benefits and savings via Flare app
- Fun and diverse working environment
- CBD location with easy access to public transport

**Diversity & Inclusion**

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