University Student

**Job Number**:
498808

**Division**:
Community & Environment

**Employment Status**:
Maximum Term

**Categories**:
Customer Service

**The details**:

- Maximum Term Part Time OR Full Time
- Work 3, 4 or 5 days a week (Monday to Friday), depending on what suits your study needs
- $32.06 per hour + super (up to 12%)
Qld Local Government Industry Award (Stream A) - Level 1 of the MBRC EBA4 Certified Agreement
- 9 day fortnight
- Location: Caboolture

**About our opportunity**

We are seeking a friendly, reliable and motivated University Student to work in our dedicated **Content Management **Team.

Our Content Management Team creates and manages all online content referenced by a diverse range of customers and stakeholders including residents, ratepayers, visitors, and businesses to source Council information and resources.

Across our website and intranet, we have content available for every service Council provides. From animal registrations to community leasing, events, public health information and maintenance requests - we ensure everything is referenced and documented to offer the most effective and efficient services to our customers and stakeholders.

In addition to producing and maintaining our online content and resources, our Content Management team is responsible for identifying and actioning business requirements and improvement opportunities, as well as reviewing processes to optimise service delivery. The team advocates for quality and proactively engages with internal customers and stakeholders regularly to achieve quality assurance, business process alignment, and provide advice on analytical data.

The Content Management team has a critical function in streamlining our service delivery and ensuring our stakeholders and customers always have the most updated information and resources available to them.

**About you**

You will be an avid learner with a passion for your field of study and will enjoy working in a fast-paced environment with well-developed communication and literacy skills.

As a University Student, you will be a valued team member who provides general administrative and project support and assistance to the team. Tasks may include reporting on stats and analytics to gain further insight across our websites and the user journey; running quality assurance checks to help ensure our web content is consistent, accessible, and error-free; light copy-editing tasks to better optimise written web content; together with learning and navigating through different platforms and tools that come into play when publishing web content for a government organisation.

You will be currently enrolled in relevant university studies and be **available to work a minimum of 3 days per week** (Monday to Friday) with occasional opportunities to work at community events (approximately few weekends each year).

We are looking for students who are currently studying the following (or similar):

- Bachelor of Arts - Professional writing and editing
- Bachelor of Arts
- Bachelor of Creative Industries - Creative and Professional Writing
- Bachelor of Digital Marketing
- Bachelor of Communication
- Bachelor of Digital Media
- Bachelor of Media and Communication

**Customer Response Department**

This role sits within our Customer Response Department which is made up of the Local Laws, Public Health, and Customer Services streams. Customer Response provides front-line service delivery and aims to provide a high standard of positive and proactive service experiences.

**Why join the MBRC Team?**

As the third largest local government area in Australia and the fifth fastest growing region, the Moreton Bay Region boasts beautiful beaches and waterways, amazing manufacturing hubs and picturesque hinterland hamlets. Moreton Bay has a strong and connected community that enjoys all the traditional Jinibara, Kabi Kabi and Turrbal country has to offer within our region.

With a diverse workforce of more than 2000 team members dedicated to servicing the needs and enhancing the lifestyle of more than 479,000 residents, each team member has an intrinsic ability to impact our community. Whether you’re a manager or working on the frontline, your role will make a difference - bring your expertise and join our driven team today.

Aside from an opportunity to build a rewarding career within a diverse and growing organisation, we offer a range of team member benefits including:

- Discounted Health Insurance.
- Free flu vaccinations every year.
- Fitness Passport program offering discounted membership for you and your family to selected facilities.
- We are proud to offer opportunities to develop your career within a local government organisation and our team members are encouraged to undertake study for career development in their area of employment under our Study, Training And Research Scheme (STARS).
- Generous employer and employee super contribution scheme.
- Salary packaging options on novated leases, superannuation pa