Analyst Financial Crime Customer Lifecycle

The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.

Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.

As our Financial Crime Customer Lifecycle Management Analyst, reporting to the Manager of Financial Crime Customer Lifecycle Management, you will play a pivotal part in performing a wide range of complex analysis, recording and reporting actions by The Star’s AML/CTF program and regulatory statutory requirements.

This is a fantastic opportunity to join the financial crime operations team and contribute to developing an agile Star workforce.

**A few of your responsibilities**:

- Develop and proactively lead continuous improvement to enhance efficiency and simplification, uplift processes, controls, governance and reporting requirements.
- Undertake customer data profile reviews and engage with stakeholders and customers directly to complete outreach requirements.
- Lead and execute customer management and lifecycle remediation activities.

**What we are looking for**:

- Previous experience working in a due diligence, intelligence, investigative or compliance-related environment; and/or; Financial Crime.
- Ability to demonstrate a flexible work approach with a willingness to meet evolving business priorities.
- Experience in a customer-centric (Customer Lifecycle) process environment.
- Comprehensive understanding of relevant statutory compliance and reporting requirements.
- Experience working in a casino and/or gaming environment would be an advantage but not essential.

**About you**:
You are an experienced Financial Crime Customer Lifecycle Management Analyst, adept at assessing customer profiles, detecting suspicious activities, and implementing robust risk mitigation strategies. As a seasoned professional, passionate about maintaining financial integrity, with a keen eye for detail, you will contribute your expertise to the ongoing fight against financial crime.

Your role will be pivotal in shaping the success of our CLM team within the revocation stream at the Star. Join us in making a difference.

**What can we offer you**:

- Complimentary meal on site every day including hot meals, sandwich bar and more
- Flexible working arrangements
- Up to 30% discounts across award-winning restaurants and accommodation
- Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Endless career growth and opportunities to learn and develop your career

**_ Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position_**_._

**Our culture**

Each team member is expected to champion The Star’s Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star’s culture.

Our purpose is to create fun at trusted destinations. This commitment involves living our

values of Build memorable connections, Own It, Lead with Integrity, and Take good care.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

**It’s your time to SHINE**

Click on the link below to make your next career move with The Star.