Business Concierge

**Business Concierge - Mobile (Upper Hunter)**

**Grade**: Service NSW Grade 5/6
**Employment Status**: Permanent, Full Time (35hpw)
**Location**: Upper Hunter, NSW (Scone, Parkville, Murrurundi, Aberdeen, Merriwa, Muswellbrook)

**What is the opportunity?**

Our team of dedicated Business Concierges provide ongoing one-on-one guidance to business customers across the business life cycle.

The role also assists business customers through face to face, over the phone and other channels at a time and place convenient to the business to ensure they receive personalised support with mínimal interruptions to their business.

**What would my day to day look like as a Business Concierge?**- Assist customers in navigating regulatory requirements, and provide tailored information, referrals and guidance to support their business needs
- Provide accurate and high-quality service to business customers by developing and maintaining a thorough knowledge of services offered by multiple agencies
- Represent Service NSW by engaging in outreach activities including targeted campaigns, disaster recovery activities, industry events and seminars, and on-site appointments at business customer premises
- Support customers to access available products and services
- Ensure compliance with privacy requirements and legislative obligations
- Liaise with customers and key stakeholders for appropriate referrals and escalations of complex enquiries and transactions to ensure effective resolution

**What could I bring to the role?**
- Demonstrated experience in providing a high level of customer service in a front-line service environment
- Previous experience with small business - either working in, with or owning
- A genuine passion for delivering a great customer experience
- A keen interest to keep abreast of NSW government initiatives and maintain a high-level specialist knowledge relevant to Service NSW for Business products, processes and operating practices and procedures
- Innovation by contributing new ideas to support continuous improvement strategies
- Applicants with a second language would be advantageous, but not required

**Essential Requirements**
- A valid driver’s licence and availability to travel to locations across NSW as required
- Be located within the Upper Hunter NSW area (Scone, Parkville, Murrurundi, Aberdeen, Merriwa, Muswellbrook)

**About Service NSW?**

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Remuneration**

Service NSW Grade 5/6 salary package starts from $81,475 plus employer's contribution to superannuation and annual leave loading.

**Further Information**

**_This recruitment activity will also be used to create a talent pool for future ongoing and temporary roles and is valid for a period of up to 18 months._**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

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We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

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