Logistics Team Leader

2 weeks ago

Eagle Farm, Australia Tunstall APAC Full time

**About us**

As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.

**What there is**
- That feel-good feeling to help people who need it
- Great training and onboarding to the team Amazing and supportive leaders

**Purpose of the role**

As the Logistics Team Leader, you will work closely with the Logistics Manager to oversee and enhance day-to-day operations within our logistics department. Your role will involve leading and guiding the Logistics team to maximise service and efficiency levels, handling billing, goods inward, decommissions, warranties, asset management, and reporting. You will be responsible for ensuring smooth and efficient logistics processes and contributing to the continuous improvement of our operations.

**Responsibilities**
- Lead and manage the daily operational tasks for Logistics Programmers and Administrators. Provide coaching, training and support to ensure team members achieve their KPIs and expectations.
- Process purchase orders for stock replenishment, manage the delivery of goods and supplier invoices and maintain inventory levels to prevent alarm shortages.
- Handle billing and despatch queries, administer alarm cancellation and return processes and support the Customer Service team with daily incidents.
- Analyse, track and report despatch volumes and report any areas of concern to the Logistics Manager.
- Maintain accurate records of stock and inventory, assess warehouse transfers and report discrepancies to Finance.
- Generate sales orders and prioritise tasks for the Logistics team. Ensuring timely completion of all administration and document requirements, assisting with periodic stocktakes and performing other duties as assigned.

**Experience and requirements**
- Experience in leading teams and managing logistics operations.
- Background in procurement and inventory management preferred.
- Adaptability to new work practices, systems and procedures.
- Ability to deliver administrative and reporting functions effectively.
- Decision-making capability, and strong problem solving skills.
- Self-motivated, passionate, and driven to achieve operational excellence.

**Why us?**
- Above Award rates paid
- Great induction and orientation process to welcome you onboard
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events - we love food
- Onsite gym and coffee machine
- Instant and yearly recognition awards
- Warm and friendly culture
- Free counselling service
- Discounts and benefits

**Diversity & Inclusion**

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.

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