Clerk

Location: Melbourne | Northern Metropolitan

Job type: Not provided

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management

Reference: 25107
- **Health Information Services Clerk**:

- ** Ongoing, part time position (15 hours per week)**:

- ** Parkville location with easy access to public transport**

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

Health Information Services (HIS) at the Women's covers a range of services including Electronic Medical Record (EMR) support, medical record retrieval for patient care and research, clinical coding, statutory reporting and data integrity, Freedom of Information (FOI) requests, medical enquiries/release of information (ROI) requests and medical transcription (outpatient service).

HIS also looks after the Archives Department, which is responsible for overseeing both the historical and cultural memory of the hospital, according to relevant statutes, legislation and retention authorities.

HIS sits within the Informatics Department which has 4 key portfolios:

- Electronic Medical Record (EMR)
- Business Intelligence & Analytics
- Health Information Services
- Archives

The Parkville EMR is a world-class system shared by The Women’s, The Royal Melbourne Hospital, Peter MacCallum Cancer Centre, and The Royal Children’s Hospital to support high-quality, seamless healthcare in Parkville and improve health outcomes for Victorians. The Women’s EMR team is an enthusiastic and growing team responsible for the day-to-day management, operation, and improvement of the EMR. The team liaises with clinical and non-clinical stakeholders of the EMR and works collaboratively with the four Health Services and the Parkville EMR team to deliver outcomes to benefit patients and staff. The EMR is used by more than 18,000 clinicians and staff across the four health services and is delivered in partnership with Epic, a global leader in health information technology.

The Business Intelligence and Analytics Unit manages the reporting of the hospital’s key performance indicators against performance targets and assists the business with regular and ad hoc activity reporting, coordinates activity benchmarking, provides a data assurance role for activity submissions, and develops and reports clinical costing for The Women’s.

**Your contribution**

Under the direction of the HIS Management Team, the Health Information Clerk performs clerical duties to ensure that patient records, both electronic and paper-based patient records are complete, up to date and maintained. Integral to ensuring that internal and external customers are provided with an efficient and effective Health Information Service, the HIS Clerk will also provide reception services and cover for other HIS staff who are on planned or unplanned leave across day, evening and weekend shifts as required.

Operate and maintain RWH systems, including:

- Patient Administration System (iPM)
- Electronic Medical Record (EMR-EPIC)
- GE for historical information

Other relevant systems used by Health Information Services

For a listing of all possible duties, please refer to Appendix A in the Position Description.

**About you**

Qualities you will bring to this role:

- Excellent communication and customer service skills with a positive and friendly attitude
- Ability to multitask and balance a number of clerical systems and be flexible when needed
- Ability to accurately and efficiently input and extract data from computer systems
- Attention to detail with the eye to analyze situations and information, in order to identify errors or problems, take appropriate action, resolve or refer to other areas/next steps

**Our benefits**

At the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

- $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
- A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
- Public transport options at our doorstep and end of journey facilities for cyclists
- Onsite childcare centre and breastfeeding room