Principal Program Manager- Power Cat

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.

Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. As Satya mentioned in the FY 2025 Q3 Earnings call, Power Platform has more than 56 million monthly active users and Copilot Studio is used by more than 230,000 organizations - including 90% of the fortune 500.

The Power Platform and Copilot Studio Customer Advisory Team (Power CAT) is an agile customer-facing team within the Business & Industry Copilots (BIC) engineering group, helping customers drive up the adoption of Power Platform & Microsoft Copilot Studio products.

We are looking for a Principal Program Manager to join our Copilot Studio CAT team. This role will allow you to work closely with some of the most strategic customers for Microsoft Copilot Studio and enable them to be successful in their adoption and implementation to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Consider joining the team if you have the following attributes:

- Passionate about making our customers successful.
- Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again.
- Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology.
- Proven track record of leading solution deployments at an enterprise scale

**Responsibilities**:

- Be the **technical expert** on the ground with the customer team to **increase confidence** in the product capabilities & **drive adoption**.
- ** Own the relationships** with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.
- ** Communicate effectively** to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.
- Deeply **understand** the **technical challenges**, **constraints and blockers** faced by customers and **provide recommendations** for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to **successfully deploy solutions in production**.
- ** Influence** various **product team owners** to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.
- Be the **bridge** between engineering & customer teams and own **action items** from customer engagements and **drive them to completion** by **sharing regular updates** to all the stakeholders, **identifying** the right owners** for each action item, and **regularly following up** with the owners to completion.
- Be on the lookout for** success stories** & opportunities within customer organizations to **uncover the human truth** behind adoption & **celebrate success**.

**Qualifications**:

- Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND **6**+ years’** experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- ** 3+ years** of customer-facing experience.
- ** 2+ years** of solution architecture experience.
- ** 4**+ years** of experience with key **Power Platform** technologies and areas:

- Power Apps
- Power Automate Cloud Flows & Desktop Flows
- Power Platform governance, security & administration
- Power Platform Application Lifecycle Management (ALM)
- Dataverse
- AI Builder
- Power Platform pro-dev extensibility patterns
- ** 1**+ years**of** h**ands-on**experience**of the **Copilot Studio** or related technologies and areas:

- Power Virtual Agents
- Microsoft Copilot Studio
- Azure AI Bot Service
- Nuance Mix
- Integration with other **Azure AI** solutions (**Azure OpenAI**, **Azure AI Foundry**, **Azure AI Search**, etc.)
- OR relevant technologies from **conversational AI** or **AI agent** competitor platforms.
- Excellent **communication** and **presentation** skills.
- Comfortable in having conversations with **customer